Instructional Support Coordinator

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy's employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Instructional Support Coordinator Overview:

• The Instructional Support Coordinator provides advanced and specialized online and logistical support to the Learning & Development Team.
• Primary support areas include On-line Learning Management System (Relias), Continuing Education, and logistical support for trainings.
• The Instructional Support Coordinator is also responsible for data collection and reporting based on training evaluations and Relias information.
• This individual must be able to work constructively and cooperatively with the field and all levels of management and administration.

Qualifications:

• Bachelor Degree in education, instructional design, business administration, or a related field, with a minimum of two years of work experience in training, education, or instructional design.
• Proficient in computer skills including but not limited to: Adobe Suite, Office Suite, and Learning Management Systems.
• Prior experience managing learning management systems is strongly preferred. Familiarity with compliance reporting and regulatory training is a plus.
• Must demonstrate excellent written and verbal communication skills.
• Must possess a valid Mississippi driver's license and be able to be covered by the agency's insurance carrier.
• Demonstrates critical thinking by using rigorous logic and methods to solve difficult problems with creative and effective solutions.
• Demonstrates the ability to use technology for the support of the training department.
• Effectively manages and maximizes organization resources to ensure optimal educational and training outcomes.
• Demonstrates a working knowledge of regulatory requirements, organization programs, and services and the ability to develop and train others in program and practice models. ·
• Demonstrates interpersonal and communication skills including the ability to present a wide range of information in diverse professional settings.

Job Responsibilities:

Relias LMS System Administrator

• Management of course catalog
• Setup and assignment of training plans and courses under direction of Director of L&D
• Creation of courses
• Compliance reporting in coordination with Director of L&D
• Data entry & reports
• Produce required or requested audit records such as individual staff training records for regulatory audits, license or certification audits, program audits, or course audits.
• User & hierarchy management

Training Assets

• Creation of PowerPoints, handouts, and other training materials in coordination with the L&D trainers, subject matter experts, and the Advancement Department
• Organization & management of digital training assets

Online training

• Zoom assistance & facilitation
• Attendance verification & management
• Customer service lead for training technology

Other

• Support functions for Continuing Education include assisting with provider applications, maintaining files for audit, registration at CE events, and issuing CE certificates.
• Additional training support functions include assisting with new hire, annual and program training including annual program symposiums or conferences.
• Attend Learning & Development staff meetings.
• Other duties as assigned.