Dispatch And Operations Lead

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.

Hamline University is an Equal Opportunity/Affirmative Action employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; sexual orientation; gender identity; gender expression; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities. The University will provide reasonable accommodations to qualified individuals with disabilities.

Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff and students cultivate an ethic of civic responsibility, social justice and inclusive leadership and service.

JOB SUMMARY

The Dispatch and Operations Lead is responsible for the overall operation of the Hamline University Public Safety 24-hour Communications Center. This role includes monitoring and managing security communications systems and providing accurate information and assistance to the campus community.

In addition to overseeing Public Safety dispatch operations, the Dispatch and Operations Lead will manage the campus parking program and supervise the Anderson Student Center Welcome Desk. The Lead must demonstrate full proficiency in the department's computer-aided dispatch (CAD) system, alarm monitoring systems, CCTV network, and electronic access control systems.

This position also serves as a key liaison between the Department of Public Safety and various university departments, including but not limited to Facilities Services, Residential Life, and Conference and Event Management.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Oversee daily operations of Dispatch Center/ Anderson Student Center Desk and impose corrective action when needed
• Create and implement the training program for all new hires
• Principal trainer for all new dispatch hires
• Manage and process all applications for Dispatch hires
• Interview and hire all student dispatchers
• Write the schedule for Staff and Student dispatchers
• Trained to verify and submit Student Payroll
• Maintain all correspondence with the Cashier's office to manage the financial aspects of parking tickets
• Update all documents and resources found in the Dispatch Center of HPS
• Assigned the responsibility of Point Person for the Security Systems
• Manages HPS Van Rental process
• All other duties as requested.

REPORTING RELATIONSHIPS

• This position reports to the: Director
• Employee Supervision: Dispatcher
• Student Worker Supervision: Student Dispatchers and Student Center front desk workers

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES

• Working knowledge of Microsoft Office Suite, Google, Google Apps, Blackboard and Ally Reporting or similar.
• Experience and sensitivity working with students from diverse backgrounds.
• Experience managing a computer aided dispatch system
• Training for new employees and ongoing training for all dispatchers

MINIMUM EDUCATION/EXPERIENCE

• AA or Bachelor's Degree or 2-4 years of equivalent experience
• 1-3 years in a supervisor role.
• 1-3 years experience at an institution of higher education or in a dispatch environment
• 1-3 years experience as a dispatcher and/or office manager

PREFERRED EDUCATION/EXPERIENCE

• Bachelor's Degree
• 5+ years supervision experience
• 5+ years of dispatching experience
• Familiarity with the Clery Act and Title IX

REQUIRED LICENSURE/CERTIFICATION/REGISTRATION

• Title IX within 12 months of hire date
• Clery within 12 months of hire date

WORKING CONDITIONS / EQUIPMENT

Must perform the following essential functions with or without a reasonable accommodation:

• Must be able to work on a computer for extended periods of time.
• Ability to lift at least 10 lbs on an occasional basis with or without accommodations.
• Ability to work an 24/7 on-call schedule.

ADDITIONAL INFORMATION

• This is a part-time, 0.5 FTE non-exempt position which requires a minimum of 40 hours a week, 12 months a year.
• This position may require overtime during peak seasons.
• Occasional night and or weekend work may be required.

Compensation and Benefits:

Pay Range: $19.00 - $20.00 per hour

Part-Time Benefits:

• Dental
• Vision
• Short Term Disability
• Critical Illness and Hospital Indemnity

All questions marked 'Required' need to be answered in order to submit the application. It is important that your application show all of the relevant education and experience you possess. Applications may be rejected if incomplete. If rejected, you must reapply for the position in order to be considered. A resume or curriculum vitae, a cover letter outlining your qualifications for and interest in the position, contact information for 3 current, professional references, as well as copies of transcripts (if required) must be uploaded with each application.