Specialist, Customer Service Full-Time DME

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Title: Specialist, Customer Service

Department: Genesis Home Medical Equipment

Purpose: Responsible for addressing the needs of the customers in the retail store. Will perform the intake duties and verify all necessary information concerning equipment needs and insurance coverage. Will set up new accounts and enter charges in accordance with the agency policies and procedures. Will assist in the ordering of inventory. Responsible for educating the customer on proper and safe usage of equipment. Will assist with budget, inventory counts, and quality improvement activities. Other duties as assigned.

Report To: Manager, Office Operations

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Moderate: Work requires moderate responsibility for material resources. Examples of resources could include operating budgets for a work unit or department, specialized equipment, costly or unusual materials or supplies, large amounts of cash or other material assets. The employee has a moderate amount of control over these resources. The cost of errors might result in moderate damage, waste or financial loss. The difficulty, variety and depth of problems associated with these material resources is moderately complex.

Key Relationship: Co-workers/Health System Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Vendors/Clients, Third Party Payors/Insurance Companies.

POSITION SPECIFICATION

Education: High school graduation or equivalent

Experience: More than 2 years experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Physical Demands: Moderate Intensity: Work requires moderate physical exertion. Forces exerted are equivalent to lifting between 10 and 25 pounds. Job requirements for manual dexterity or physical manipulation are also moderate. The need for physical stamina and endurance is of some significance. The degree of physical strain produced on the job is moderately taxing, and is fatiguing. Work could involve a considerable amount of walking, standing, a confining or tiring work position, or constant periods of sitting in one position where freedom does not exist to walk about. The position exceeds these moderate intensity demands occasionally, 10-35% of the time.

Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 10% or less of their work day.

Possible Exposure to Blood Borne Pathogens: Yes

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.