Conference Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the role:

The Four Seasons Resort Scottsdale is seeking a passionate and creative Conference Services Manager to join our dynamic Sales & Catering Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

What you will do:

• Delivering the best in class conference experience to our guests.

• Selling and servicing catering events for the Resort.

• Working cohesively with the Banquet and Food & Beverage team to deliver seamless service.

• Ability to drive revenue and exceed goals through upsells in Banquets food & beverage revenues to assigned groups

• Responsible for forecasting food & beverage events from assigned groups

• Ability to provide excellent customer service and exceed customer expectations

• Excels at providing exceptional planning experience with timely follow up and enhancement recommendations

• Manages and leads follow up on rooms and food & beverage attrition

• Upsells assigned groups Spa and Retail

• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event

• Manage all aspects of events, including the room setup, catering, and other special requests

• Work closely with all departments to ensure seamless service delivery

• Oversee the execution of event, troubleshooting any issues that may arise

• Maintain budgets, communicating to clients about estimated expenses

• Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, Budget Estimates, and post-event reports

• Lead Planning Site Visits

What you bring:

• Two years management experience within Catering or Conference Services is required

• Salesforces/Delphi experience preferred

What we offer:

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you elevate your craft.

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay.

• 401(k) Retirement Plan including Employer Matching Program

• Inclusive and diverse employee engagement & recognition events all year-round.

• Exclusive discount and travel programs with Four Seasons worldwide.

• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals.

• And so much more!

Schedule & Hours

• Weekends and holiday hours based on group requirements.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf