Pharmacy Customer Service Representative I

SUMMARY

The Customer Service Representative is responsible for answering inbound calls and assisting clients, pharmacies, plan members with pharmacy benefit questions and problems while positively representing the company.

• Shift: 1PM - 10PM
• Location: In-Person (this position is not remote or hybrid)
• Job Type: Full-Time
• Pay Rate: $15.50

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer inbound telephone calls
• Assess, prioritize and resolve client issues using good listening and comprehension skills
• Escalate issues to management as appropriate
• Document and retain all pertinent information

QUALIFICATIONS AND REQUIREMENTS

• Minimum 1 year experience in a customer service position, preferably in a call center environment
• PBM, pharmacy technician or health care industry experience preferred
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communication skills
• Excellent telephone etiquette and strong customer service orientation
• Highly organized with strong attention to detail
• Excellent time management skills
• Ability to work independently and with a team
• Ability to exercise logical critical thinking in problem solving
• Ability to be flexible and quickly adapt to the changing needs in the department
• Flexible with scheduled work hours
• Bilingual English/Spanish is a plus

EDUCATION

• High School Diploma or equivalent
• Pharmacy Technician Certification is a plus

PHYSICAL DEMANDS

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at (678) 248-4755 or email us at HR@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.