Technical Program Manager

We are seeking a Technical Program Manager to drive operational excellence across our software engineering teams and ensure the successful execution of logistics and e-commerce initiatives. You will play a central role in facilitating agile workflows, coordinating releases, owning Jira and Azure DevOps project management, and keeping technical delivery aligned with broader business goals.

This role bridges engineering, operations, and project management — requiring someone who can translate vision into execution in a fast-paced, development-first environment. You'll work across our WMS, OMS, TMS, LMS, and integration layers to support scaling technical systems that power our logistics and commerce infrastructure.

DUTIES AND ACCOUNTABILITIES:

• Own day-to-day project execution across logistics, infrastructure, and integration-related initiatives.
• Primary Jira/ADO owner, maintaining epics, sprints, tickets, and bugs across multiple teams and workstreams.
• Drive sprint planning, backlog grooming, daily standups, and retrospectives with the Software Engineering team.
• Coordinate software releases, code reviews, and CI/CD workflows in alignment with DevOps best practices.
• Facilitate Agile ceremonies and promote process improvements that improve team velocity and delivery quality.
• Support release planning, environment coordination, and automation initiatives in collaboration with DevOps.
• Ensure blockers are identified and escalated early, helping teams stay on track and mitigate risk.
• Serve as a key liaison between Engineering, Product, Customer Service, and Operations.
• Translate business goals, logistics needs, and customer feedback into actionable development work.
• Maintain delivery timelines, risk tracking, documentation, stakeholder updates, and burndown charts, etc.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 

• 4+ years experience in technical program/project management.
• Strong grasp of Agile/Scrum methodologies and practical experience facilitating development team workflows.
• Expertise in Jira and Azure DevOps (projects, workflows, dashboards, filters) and related collaboration tools.
• Ability to manage software initiatives end-to-end, from ticket creation, deployment and post-release follow-up.
• Excellent communication skills — able to work fluently with developers, operators, and executive stakeholders.
• Organized, proactive, and delivery-focused — you bring structure, clarity, and accountability.
• Familiarity with DevOps practices and CI/CD tooling (GitHub Actions, CircleCI, etc.).
• Understanding of software architecture principles and modern engineering workflows.

PREFERRED EDUCATION AND EXPERIENCE:

• 4+ years experience in technical program, preferably in logistics, supply chain, or e-commerce.
• Fluent in system integration, SaaS delivery, or product migrations (e.g., Manhattan Active, Shopify, Alloy).
• Experience with WMS, OMS, TMS, ecommerce/fulfillment and/or similar logistics systems.

• Strong problem-solving skills and ability to work independently and as part of a team.
• Excellent communication skills and ability to collaborate with various stakeholders.

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Travel in a car and an airplane 15% of the time.
• Ability to sit for extended periods within an office environment.
• Ability to use hands and fingers for computer keyboarding, and answer phone calls.
• Ability to communicate via the telephone using speaking and hearing skills.

COMPENSATION:

• Salary $120k-$140k Annually

BENEFITS AND TOTAL REWARDS: 

• Competitive wages and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoes, and Safety Glasses Reimbursement.

 

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