Customer Relations Coordinator

Job Description

Do you have a passion for people and delivering exceptional customer service? Heritage Honda Parkville is seeking a Customer Relations Coordinator who is 100% focused on creating an outstanding experience for every customer who walks through our doors.

What You'll Do:

• Welcome and engage with customers as they arrive, offering a warm greeting and refreshments
• Check in with customers throughout their visit to ensure their needs are being met
• Exit interview customers before they leave to gather feedback and thank them for their visit
• Make follow-up calls after service or sales visits to ensure satisfaction and offer assistance if needed
• Identify and escalate any customer concerns to the appropriate manager to ensure a prompt resolution
• Be the face of the dealership-bringing positive energy and a helpful attitude every day

Experience Everything MileOne has to Offer:

• Competitive pay $15.00 - $20.00 based on experience
• On the job training
• Career growth opportunities within the MileOne Autogroup
• Health, dental, vision & life insurance
• 401(k) with company match
• Employee discounts

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Other Essential Duties:.

• Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers.
• Refers customers who have questions about the work-performed, additional maintenance or repairs, etc. to the service writer or other appropriate individual.
• Assists service and parts department with telephone coverage.
• Provides clerical and secretarial assistance to parts and service departments.
• Maintains a professional appearance
• Performs other duties as assigned.

Qualifications:

• Excellent communication and interpersonal skills
• Positive attitude and a genuine desire to help others
• Strong attention to detail and ability to multitask
• Previous customer service experience, required
• Must be reliable, professional, and enthusiastic

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HIDE

Service

Salary Range

$15.00 - $20.00

Heritage Honda Parkville

Post Internally and Externally

Zip Code

21234