Manager, Account Follow-Up Services

Are you a dynamic leader passionate about driving financial health and fostering exceptional client relationships? We're seeking an experienced and strategic Manager, Client Revenue & Relationship Optimization to lead our dedicated team. In this pivotal role, you'll be instrumental in optimizing our revenue cycle, enhancing client satisfaction, and implementing innovative strategies that contribute directly to our company's success.

This isn't just about follow-up; it's about strategic account management, process innovation, and empowering a team to excel. If you thrive in a fast-paced environment, possess a keen analytical mind, and are committed to continuous improvement, we invite you to make a significant impact with us.

What You'll Do:

• Strategic Team Leadership: Champion and lead a high-performing team, fostering a culture of accountability, excellence, and continuous professional development to consistently exceed performance targets.
• Process Innovation & Optimization: Design, implement, and refine cutting-edge strategies and workflows to enhance the efficiency and effectiveness of our client account management and revenue collection processes.
• Performance Analytics & Reporting: Leverage data-driven insights to monitor key performance indicators, identify trends, and present comprehensive reports and actionable recommendations to senior leadership.
• Compliance & Risk Management: Ensure unwavering adherence to company policies, industry regulations, and best practices, safeguarding our operations and client trust.
• Talent Development & Mentorship: Cultivate a supportive environment for team growth, providing expert guidance, coaching, and mentorship to empower individual and collective success.
• Cross-Functional Collaboration: Forge strong partnerships with sales, finance, and client services teams to proactively resolve complex account issues and elevate the overall client experience.
• Complex Problem Solving: Serve as the ultimate point of escalation for intricate client account challenges, devising and implementing effective, client-centric solutions.
• Continuous Improvement Champion: Proactively identify opportunities for technological enhancements and procedural improvements, driving innovation across the department.
• Industry Acumen: Stay abreast of industry trends, regulatory changes, and emerging technologies to maintain our competitive edge and inform strategic decision-making.

What You'll Bring:

• Experience: A minimum of 5 years of progressive experience in account management, revenue cycle management, or a related client-facing financial role, including at least 2 years in a proven supervisory or leadership capacity.

• Education: Bachelor's degree in Business Administration, Finance, or a related field.

• Skills:

• Exceptional leadership and team-building capabilities with a passion for developing talent.

• Superior analytical and problem-solving skills, with the ability to translate data into strategic actions.

• Outstanding communication, negotiation, and interpersonal skills, capable of influencing stakeholders at all levels.

• A proactive, results-oriented mindset with a strong commitment to client satisfaction and operational excellence.

• A proven track record leading hospital revenue cycle operations and managing performance based on Industry KPIs, and ease in speaking and presenting performance data at a C suite level

• Travel: Occasional travel (10-20% annually) may be required for client meetings, industry conferences, or internal team engagements.

Why Join Us?

This is an exceptional opportunity to step into a leadership role where your strategic vision and operational expertise will directly influence our financial health and client relationships. You'll lead a dedicated team, drive impactful change, and contribute significantly to our company's continued growth and success. We offer a collaborative environment, opportunities for professional advancement, and the chance to truly make a difference.

Ready to lead, innovate, and inspire? Apply today!