Program Supervisor I (Shelter and Emergency Department)

Program Supervisor I (Shelter and Emergency Department)

Job Overview

Location/Schedule: This position is located at the Kerns building in NE Portland, OR. The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Program Supervisor I (Shelter and Emergency Department)

Program: Project Respond/Shelter Behavioral Health Team (SBHT)

Cascadia’s Mission and Vision:

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Position Description: The Program Supervisor I works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with guidance from program leadership. This position provides direct supervision to staff, manages crisis response, and supports client treatment by collaborating with internal and external stakeholders. This position must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of inclusion, safety, and acceptance. 

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary.   

General:  

• Provide leadership and oversight of daily program operations, integrating best practices and evaluating service delivery. 

• Consult with and coordinate treatment decisions with the Program Manager, Program Director, Program Medical Director, other Supervisors, and Counselors.  

• Support staff with challenging client situations and consult with program leadership and external stakeholders as needed. 

• Organize day-to-day workflows and delegate responsibilities to ensure staff are aware of expectations. 

• Create and maintain staff schedules that align with program needs. 

• Monitor employee compliance with organizational and program standards. 

• Prepare reports, analyze key performance indicators, and support quality improvement initiatives. 

• Develop and maintain report templates to streamline data collection and analysis. 

• Ensure adherence to internal policies, contract obligations, and applicable regulations. 

• Oversee and approve timekeeping and leave requests in accordance with policies. 

• Build and maintain collaborative relationships with internal teams and community partners. 

• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency. 

• Coordinate with other service providers, including mental and physical health providers, throughout Multnomah County. 

• Perform other duties as assigned. 

Regulatory & Compliance: 

• Comply with laws, regulations, policies, and procedures under which the program and company operates.  

• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team. 

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.  

• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.   

• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.  

• Complete assigned employee training in compliance with program and company requirements.  

• Provide guidance, support, and training to other staff in alignment with company mission and values. 

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings. 

Supervisory Oversight: 

• Provide regular supervision, coaching, and annual training oversight for direct reports. 

• Determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains diversity and cultural responsiveness.   

• Establish work plans and priorities for staff members, assess the progress of staff members.   

• Provide consistent supervision and support for direct reports.  

• Promote and complete annual employee training requirements on a timely basis.  

• Demonstrate commitment to continuing professional development. 

Qualifications 

Education: 

• Required: Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full-time professional experience working with adults with severe and persistent mental illness. Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA). 

Experience:  

• Required: A minimum of three years of clinical experience providing direct behavioral health care services.  
• Preferred: Supervisory experience. 

Specialized Knowledge, Skills and Abilities: 

• Proficient in Microsoft Office Suite, Adobe Acrobat, OneDrive, Microsoft Teams.  

• Advanced knowledge of hospital system of care and/or shelter systems of care.  

• Understand evidence-based practices, and strength-based case management philosophies and strategies including trauma informed care  

• Ability to facilitate appropriate and relevant training to staff.  

• Operate computer hardware and software at a level needed to effectively perform job functions  

• Expert level written and verbal communication skills 

• Demonstrated proactive approaches to collaboration and problem-solving to meet deadlines 

• Highly resourceful team-player, with the ability to also be extremely effective independently. 

Other: 

• Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.  
• The Program Supervisor must have the ability to work a flexible work schedule and be available for phone support to team members during their operating times.  
• All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current. 
    

Working Conditions 

Environmental: Work is performed in one or more of the following: clinical office, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.  

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.  

Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or accommodation due to a disability, contact us at 503-963-7654.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)

73073.35

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78290.3