Senior Technology Business Operations Specialist

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

The Technology Business Operations Specialist is responsible for managing the financial health of the technology projects, portfolio and alignment with the company capital and Operating budget. This position is a hands-on role who will be responsible for overseeing the daily operations of many aspects pertaining to project financial management, project portfolio management, and financial management from an operating and capital perspective. The individual must be able to think strategically, analyze the business and identify opportunities for process improvements and cost optimization. They will provide oversight and governance to their area while gaining efficiencies to achieve financial and operational goals. This individual must have the ability to establish cross-functional, collaborative relationships with our internal business partners, financial partners, and technology leadership.

ESSENTIAL DUTIES:

• Portfolio and Project Financial Management: Work with Department's Value Stream owners, Project managers and Delivery Leads in driving financial stewardship across all projects and portfolios. Analyze monthly project financial to expose any inconsistencies or concerns regarding the project budget, communicate and work with project leads to address and resolve the project budget issues. Hold Monthly meeting with each projects manager to ensure financial integrity is meet, Work in conjunction with our finance partners in resolving budget issues, Ensure projects and demands have resource plans and provide governance, Report and work together with projects lead to ensure all hours are accounted for and within the project budget expectations and resolve any issues, Provide governance over demands and ensure time tracking are within limits, Maintain PID status and align with Finance, Communicate with finance department on closing or completion of a project, Maintains Technology Capital actual spend to budget, Build Financial models for technology Projects, Provide PAF financial tracking and spending dashboards and communicate progress to partners, During budget prep season, work with leads to identify those projects that are rolling over and will require funding for the following financial year.
• Facilitate Weekly Financial Approval Meeting: Plan, schedule and facilitate weekly financial meeting approval with technology leaders for new projects, addendums, software renewal and any other new financial impact item. Document and communicate decisions made through the meeting. Coordinate processing for any approval item.
• Drive and Facilitate Project approval forms with Finance: Assist with the creation and submittal process of the Project Approval Form (PAF) thru technology toolset, Ensuring all the required and supporting documentation is included, Track progress of PAF approval and assist with removing any blockers to get the process moving forward, With PAF approval, work closely with finance partner to set appropriate cost in D365, Provides Technology Leadership with weekly reports on current open and closed demands & Projects.
• Oversee Demands and Projects: Creation and approvals, ensures projects have PAF numbers assigned or are properly categorized, Works with DL and VSOs to ensure hours are appropriately tracked and categorized, oversee closing, completion or Status of projects, Work with Department heads to drive platform optimization to aligned with Financial & Technology operational needs. Provide training for all new hires and training updates to ensure compliancy of processes, Ensure Demands and Project naming align to PAF naming standards.
• Reporting: (Oversight and Distribution): Set up and track forecast report per project, produce monthly project financial report per project, after a review with project leaders, submit monthly report to upper management on project status financials. Communicate monthly actuals with project owners.
• Track Software Maintenance Renewals and New Additions: Using an existing tool, track all software maintenance renewals, reminder notifications to designated tool owner and ensuring a completion of the process including payment. During budget prep season, provide necessary information on Software/ Maintenance to assist with estimates for the following budget year.

REQUIREMENTS:

• Bachelor's degree and at least a minimum of 5+ years working experience in an Financial or Business operations Role
• Strong Excel Skills with a solid understating of Project Management Processes
• Strong forecast experience for project/portfolio management.
• IT Business operations a plus
• IT Project Management experience is a plus
• Successful project track record
• Viewed as a trusted advisor with a successful track record of building and maintaining strong relationships at all levels of the organization
• Exceptional written and verbal communication skills
• Detail oriented and organized; ability to prioritize and multitask.
• Strategic/tactical thinking and problem-solving skills
• Strong and persuasive presentation skills
• Self-motivated, responsible, and accountable