Communications Operator

Oncology Specialists of Charlotte (OSC) is an independent medical oncology practice treating cancer and blood disorders with two offices in Charlotte. Since 2000, OSC has provided leading-edge, compassionate care with a model of quality-innovative treatments for survivorship in cancer and management of blood disorders. The physicians and staff take part in multi-disciplinary care, clinical trials, and peer boards at the hospital, as well as collaborating care with Duke and MD Anderson for the highest level of clinical cancer therapy trials. The OSC team understands the profound impact of cancer on the lives of patients, families, and caregivers and produces the best outcome in delivery and management of healthcare while containing cost factors without excessive healthcare spending and waste. Work for nominated Charlotte Top Doctors in Oncology! We offer a friendly work environment that includes free lunches, PTO, 401k, company-sponsored insurance and health savings account.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

JOB SUMMARY:

The Communications Operator provides medical office support by functioning as the primary resource for answering multiple incoming telephone lines, connecting callers to the appropriate office personnel, and routing messages as needed.

ESSENTIAL FUNCTIONS:

• Answers all incoming calls in a prompt, courteous and professional manner
• Routes calls and messages appropriately
• Follows standard operating procedures (SOPs) for obtaining pertinent information depending on nature of call.
• Presents a personable, resourceful approach to problem solving, as well as support and help to all callers.
• Greets patients/visitors and provides assistance as appropriate.
• Distributes simple outbound correspondence or copies of records as necessary.
• Demonstrates excellent customer service.
• Responds promptly to patient, physician and clinical requests.
• Other duties as assigned
• Ability to travel/float to other clinics for business needs
• Maintain and ensure confidentiality of patient information
• Adheres to all practice policies and procedures

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to communicate with a diverse group of individuals with various degrees of training and education.
• Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public.
• High level of customer service ethic with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency.
• Ability to react calmly and effectively in emergency situations.
• Knowledge of clinic office procedures, medical practice and medical terminology.
• Knowledge of organizational policies, procedures, systems and objectives.
• Ability to recognize, evaluate and solve problems.
• Ability to use proper grammar, spelling, punctuation, and sentence structure.
• Strong organizational skills and attention to detail.
• High level of discretion to work with confidential information.
• Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems.
• Ability to operate various types of office equipment.
   

EDUCATION & EXPERIENCE:

• High School diploma or equivalent required.
• Experience with healthcare clinic policies and procedures preferred.

PHYSICAL REQUIREMENTS:

• Must be willing and able to lift up to 25 pounds.
• Must be willing and able to travel to other clinic locations when necessary.