Property & Casualty Claims Manager, 1St Source Insurance, Mishawaka, IN

POSITION SUMMARY

Responsible for providing oversight and direct supervision to the claims staff, and they will be primarily responsible for advocating for our clients throughout the claims process and acting as a liaison between our clients and the carrier. The ideal candidate for this role will bring a level of expertise to the team to ensure that claims are handled proactively, timely, professionally, and accurately.

ESSENTIAL REQUIREMENTS

• Reviews and evaluates claims information, consult on relevant coverages and policy information, and liaise with clients on strategy for communicating and reporting claims.
• Responsible for filing Property & Casualty claims on behalf of clients with the appropriate carrier in a timely manner and in accordance with agency and insurance carriers' policies.
• Comfortably and proactively collaborates with clients, claim professionals, carriers, and other associates throughout the life of a claim to ensure all efforts are coordinated and communicated to the client.
• Gains in-depth knowledge of the claim by effectively interacting with the client for accurate information and reviewing policy documents to make preliminary determinations of coverage
• Thorough understanding of Commercial and Personal Property & Casualty coverages and ability to interpret policies
• Monitors adjustor performance in accordance with agency standards.
• Initiates a status or a follow-up on all open or unsettled claims in accordance with agency procedures.
• Compiles, evaluates, and presents claims data and claims trends
• Maintains claims files in accordance with best claims handling expectations and first-in-class experience for our clients
• Responsible for the supervision of assigned staff and exercises the usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.
• Trains team members on using a consultative approach in regard to claims when talking to clients.
• Manages legacy claims to ensure proper resolution.
• Monitors reserves and negotiate when appropriate to optimize claim outcomes.
• Regular and predictable attendance is an essential requirement of the position.
• Completes all compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• Ten (10) + years of experience in personal and commercial insurance claims is preferred.
• Experience handling claims across multiple property & casualty lines policy types and client industries.
• Experience with Applied EPIC agency management platform preferred.
• Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat.
• Strong customer service, organization and time management skills
• Strong decision making and problem-solving skills
• Great verbal and written communication skills.
• Ability to meet specific deadlines.
• Ability to handle multiple tasks in a fast-paced environment.

EDUCATION

Bachelor's degree preferred.

LICENSES/CERTIFICATIONS

• Indiana Property & Casualty license required (and other states as required for the position, if applicable).
• Designations such as Associate In Claims (AIC), Certified Insurance Counselor (CIC), or Certified Risk Manager (CRM) preferred.

TRAVEL REQUIREMENTS

Ability to travel to all company locations and customer locations, as well as ability to travel overnight, as needed for meetings, projects, seminars, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office, PC's, fax, phone, and standard office equipment.