Product Operations Lead

About the right team member

Mindbody is seeking a Product Operations Lead to drive operational excellence and scale across our Product, Design, and Engineering (PDE) teams. In this high-impact role, you'll shape the systems, processes, and rhythms that power our world-class product development engine. This is an individual contributor position with potential to build out a team.

You will help build the connective tissue across PDE and other functions to optimize our go-to-market (GTM) execution and enable faster, higher-quality product outcomes. Your work will combine systems thinking, process design, iteration with stakeholders, and exceptional program execution. You’ll also play a key role in evolving how we work by driving continuous improvement through feedback, experimentation, and adoption at scale.

About the role

• Design and implement efficient, sustainable product development processes and tooling
• Ensure PDE teams operate with clarity, alignment, and velocity by codifying workflows and enabling widespread adoption of best practices.
• Manage and evolve critical cadences such as roadmap planning, OKR alignment, and product lifecycle milestones.
• Identity repeatable, scalable opportunities to leverage AI to streamline operations
• Own the continuous improvement agenda: gather feedback, identify friction points, test solutions, and drive adoption across PDE.
• Measure and report on improvements in product development efficacy and team satisfaction.
• Orchestrate key executive and cross-functional updates: including quarterly OKRs, roadmap reviews, and board-level insights.
• Develop and maintain metrics reporting dashboards to inform product decisions, such as adoption, usage, retention, and NPS.

Skills & experience

• 5+ years experience in Product Operations or Product Management at a SaaS company
• Self-directed with bias for action and continuous improvement
• Strategic mindset: can navigate ambiguity, create structure, and drive execution
• Experience designing and implementing scalable operational systems and processes (bonus: track record of successfully leading complex, cross-functional initiatives from start to finish)
• Strong data analysis capabilities using SQL, BI tools (Looker, Sigma), and product analytics platforms (Pendo, Mixpanel)
• Proficiency with modern workplace tools like Notion and AI-powered productivity solutions
• Excellent written and verbal communication skills with ability to influence stakeholders at all levels
• Collaborative approach to problem-solving and process optimization  

Pay transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $122k to $167k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.