Office Manager

An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will be the central communication hub for the company, allowing for more estimates to be written, develop and maintain relationships with potential and existing customers and service providers.

Job Details & Perks:

• Full-time
• Annual company convention in Cabo, Mexico if hitting production targets

Key Responsibilities:

Marketing & Customer Relations

• Promptly and properly schedule all leads to appointments for sales team.
• Support local marketing efforts as needed.
• Keep showroom and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.
• Create and maintain customer advocacy program

Production

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customer on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Update daily with status of job and upcoming schedule.

Financials

• Quickbooks data entry and review. Knowledge of AP and AR
• QBO reporting

Continuous Improvement

• Attend weekly meeting with Franchise Owner at scheduled time.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner's discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Able to work independently without supervision.
• Quickbooks experience

Compensation: $35,000.00 - $50,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.