Product Support Specialist
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Job Description
Duties and Responsibilities:
- Responds to and resolves dealer questions and/or problems in a professional manner. Accurately documents each contact in our computer system.
- Gathers data for Quality Assurance and Warranty departments.
- Maintains current knowledge of Kawasaki powersports product line and quickly learns all technical information on new products.
- Research diagnostic procedures. Assists dealer technicians with diagnostic procedures.
- Assist in improving Kawasaki dealer relations by providing solid customer service and expert technical knowledge.
- Authorizes warranties. Determines whether technical problems will be covered by Kawasaki warranty.
- Provides additional coverage where appropriate to increase customer satisfaction and loyalty.
Qualifications:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must exhibit excellent oral and written communication skills.
- Strong customer service skills required.
- Must demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
- Must be extremely detailed and deadline oriented.
- Must bring energy and enthusiasm to group or team efforts.
- Must be able to collaborate with other departments to provide an outcome that is beneficial to Kawasaki dealers and customers.
- Powersport dealership technician experience is a requirement, preferably 10 years or more.
- Must maintain a valid Motorcycle License
- Must exhibit calm under pressure especially when trying to solve difficult technical questions and/or problems.
- Must also demonstrate patience in problem situations.
- Must maintain a satisfactory attendance level.
- Must understand Microsoft's Word and Excel software. Keyboarding/typing skills are required. Must be able to learn to use various software programs to successfully perform the job.
- Extended travel, up to several weeks at a time, may be required.
Education and Experience
High school diploma or general education degree (GED) is mandatory; and ten+ years of dealership service department related experience and/or training; or equivalent combination of education and experience.
Salary Range: $75,000 - $80,000
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.