Manager, Associate Communications

Job Description Summary

Leads a team to define, implement, manage and monitor the external and internal communications strategy and plans such as the events with press, public, intranet, and website. Act as spokesperson of the company. Advice managers on the implementation of communication plans.

Job Description

Job Summary

Using specialized knowledge and skills obtained through education and experience, provides strategy direction, message development, and communication planning and implementation to increase the understanding of corporate vision, business strategies and initiatives among the company’s audiences (internal and/or external). Leads large or multiple projects with significant scope and impact. Works independently on difficult assignments that are broad in nature requiring originality and ingenuity with appreciable latitude for unreviewed actions or decisions. Establishes and maintains effective working relationships at all levels of the organization.

Essential Duties and Responsibilities

• Translates business strategy into work programs and processes

• May direct associates and/or team leaders, or directly manage a specialty function

• Cultivates and manages relationships with internal and external stakeholders

• Serves as a liaison to leadership and outside audiences

• Participates in message development, delivery and monitoring

• Works with department and firm leadership to support issue management communication strategy

• May oversee relationships with communications agencies

• Effectively interacts with firm’s senior management team, as well as with financial advisors and business partners

• Represents the marketing department and/or company at internal and external conferences

• Ensures team and individuals have clear objectives that align with department and corporate strategy

• May manage resource and staffing needs

• May perform human resource management activities including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff.

• Plans, assigns, monitors, reviews, evaluates and leads the work of assigned staff

• Coaches and mentors staff, and identifies training needs

• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Advanced principals of the financial services industry in order to support communication needs at all levels

• Advanced concepts, practices and procedures of marketing and financial services industry regulations

• Issues and media impacting the financial services industry

• Operating standard office equipment's and using required software applications, including Microsoft Word, Excel, Outlook and PowerPoint sufficient to create documents, spreadsheets, e-mails and presentations

Skill in

• Advanced writing and public speaking

• Leveraging metrics to achieve objectives

• Managing time sufficient to handle multiple tasks, prioritize workload, and meet deadlines and changing priorities in a fast-paced work environment

• Developing strategy including identifying objectives, defining requirements and developing a structure for accomplishing objectives successfully

Ability to

• Manage the team’s reputation and promote department services

• Rely on experience and judgment to plan and accomplish goals

• Support associate development through project counsel and coaching

• Independently solve problems and develop innovative solutions

• Work productively with all levels of management

• Remain current on issues that impact the company

• Think quickly and creatively, overcome objection, and react well to deadline pressure

• Work independently with minimal supervision as well as collaboratively in a team environment

• Speak effectively in front of varied sized groups

• Write and edit the work of others; compose quickly and accurately

• Provide a high level of service

• Communicate effectively both orally and in writing with individuals at all organizational levels

Educational/Previous Experience Requirements

• Bachelor’s Degree in communications, marketing, business management or related field and a minimum of (6) six years of experience in the media relations or related activities; journalism, broadcast media and/or a public relations agency. Proven story placements required.

• Demonstrated leadership responsibility.

• OR ~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• None Required.

Travel Required:  Yes, 5 % of the Time

Education

Bachelor’s: Business Administration, Bachelor’s: Mass Communication, Bachelor’s: Public Relations

Work Experience

Manager Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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