Room PM Tech | Renaissance Baltimore Harborplace Hotel

The Rooms Preventive Maintenance Technician is responsible for conducting regular inspections and performing preventive maintenance tasks in guest rooms and related areas. The role ensures all room equipment, fixtures, and finishes are kept in optimal condition to deliver exceptional guest experiences and minimize reactive repairs.

Here's a snapshot of a typical day:

• Perform scheduled preventive maintenance on guest rooms including HVAC units, lighting, plumbing fixtures, doors, furniture, walls, and appliances.
• Inspect rooms and document any deficiencies or potential issues before they impact guest comfort.
• Responds to in house guest call.
• Replace or repair minor components such as lightbulbs, switches, filters, handles, locks, and fittings.
• Ensure all guest room amenities (TVs, telephones, air conditioning units, etc.) are operational and safe.
• Maintain accurate records of inspections, tasks performed, and materials used.
• Respond to maintenance requests in a timely and professional manner during assigned shifts.
• Collaborate with Housekeeping and Front Office to schedule room access for maintenance with minimal guest disruption.
• Report major issues or safety concerns to supervisors for corrective action.
• Follow all safety procedures and use appropriate PPE while performing tasks.
• Participate in hotel-wide energy conservation and sustainability efforts.
• Assist with back of the house inspections as needed.

Education & Experience

• High School Diploma or equivalent; technical certification in electrical, plumbing, or HVAC is a plus.

Skills & Competencies:

• Knowledge of basic plumbing, electrical, carpentry, and HVAC systems.
• Ability to use hand and power tools safely and effectively.
• Strong attention to detail and proactive mindset.
• Good communication and teamwork skills.
• Ability to work with minimal supervision and manage time effectively.
• Problem-solving, analytical, and troubleshooting capabilities.

Abilities Required:

• Climbing, reading, standing, walking and routinely lifting 25 lbs. to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.