HR Business Partner

Job Summary

The HR Business Partner (HRBP) for the Facility Services Division serves as a strategic advisor and operational support to leadership teams across multiple facilities. This role ensures alignment between HR strategies and business goals in a dynamic, 24/7 service environment. The HRBP partners directly with field management to address workforce challenges, promote employee engagement, and ensure compliance with labor laws, company policies, and union contracts. Key areas of focus include employee relations, labor relations, workforce performance, compliance, and organizational development.

Key Responsibility

• Serve as a trusted advisor to facility and operations managers, providing guidance on HR matters that affect frontline operations.
• Support and drive HR initiatives across all shifts in a 24/7 operation, ensuring consistent HR service delivery.
• Monitor employee morale and engagement, leveraging data from hotlines, site visits, and employee feedback to recommend improvements.
• Conduct timely and objective workplace investigations; document findings and support appropriate resolutions.
• Coach operational leaders on performance management, corrective actions, disciplinary practices, and employee development.
• Interpret and enforce Collective Bargaining Agreements (CBA) and support leadership in labor/union relations.
• Facilitate new policy rollouts, HR compliance audits, and training on HR procedures.
• Lead or support projects related to workforce planning, retention, and process improvement.
• Partner with recruiting and training teams to ensure staffing alignment with operational needs.
• Identify trends in HR metrics and develop strategies to improve workforce effectiveness.
• Maintain knowledge of employment law, HR best practices, and airport-specific compliance requirements.
• Travels to business locations as needed
• Perform other related duties as assigned

 

Qualifications

Education & Certification

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• HR Certification (PHR/SPHR or SHRM-CP/SCP) preferred.

Experience

• 4+ years of progressive HR experience, preferably in a unionized, 24/7 operational environment (e.g., facilities, logistics, aviation, or hospitality).
• Demonstrated experience with labor relations and interpreting CBAs.
• HRIS experience; UKG Pro strongly preferred

Skills & Competencies

•  Bilingual Spanish required.
•  Excellent interpersonal and coaching skills with a hands-on, service-focused approach.
•  Ability to influence and partner with all levels of leadership.
•  Strong problem-solving, conflict resolution, and organizational skills.
•  Proficient in Microsoft Office Suite and HR systems.
•  Knowledge of employment laws and airport regulatory requirements.
•  Ability to travel up to 30% and support multi-site operations.

 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the work day.

 

Physical Demands

This is largely a sedentary role and required being able to remain in a stationary position for prolonged periods of time. Occasionally, the person in this position is required to move/traverse inside the office to access file cabinets, office equipment, etc. The person in this position is regularly communicates with others in person, phone, or correspondence.

 

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law