Manager, HR Services Support

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The HR Services Support Manager leads a high-performing team responsible for delivering timely, accurate, and compliant HR support across core functions such as Time & Attendance, Benefits, and Payroll. This position works as a key member of our Corporate HR Leadership Team and Operations Team. This individual plays a critical role in managing complex employee inquiries, driving process improvements, and identifying automation opportunities.

Responsibilities:

Team Leadership & Development:

• Supervise and mentor the team, fostering a culture of accountability, service excellence and continuous learning
• Identify skill gaps and provide ongoing training and development to ensure team readiness and performance

Escalation Management & Subject Matter Expertise:

• Serve as the escalation point for complex HR, Time, Absence, Payroll, and Benefits inquiries from employees, managers, and Acrisure Partners.
• Develop and implement best practices for Time & Absence management, ensuring compliance and consistency across the organization.

Process Improvement & Automation:

• Analyze current workflows to identify bottlenecks and inefficiencies.
• Propose and implement process enhancements and automation solutions that drive speed, accuracy, and improved employee experience. While understanding best practices and risk mitigation
• Collaborate with the HR Operations Enablement team to execute change initiatives and system upgrades.
• Remain informed of federal, state and local requirements and regulations, interpreting and applying best practice to meet unique business needs

Metrics & Reporting:

• Establish and monitor service delivery metrics and KPIs to measure team performance and inform operational decisions.
• Provide insights and reporting to HR leadership, supporting strategic decision-making.

System Governance & Data Management:

• Oversee data integrity and ensure compliance with data governance policies in handling employee data.
• Manage complex reporting requests and support data analysis efforts related to HR operations.

Cross-Functional Collaboration:

• Work closely with the HRSC, Enablement, and HRIS teams to ensure consistent support services across the employee lifecycle.
• Act as a key contributor in enterprise-wide HR transformation efforts, helping define and implement the future state of HR service delivery.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Ability to organize and manage multiple priorities effectively
• Exceptional communication, training, and stakeholder management skills.
• Excellent problem-solving and analytical skills, and decision-making skills with the ability to drive process improvements and automation.
• Proficiency in Microsoft 365 software (Word, Excel, PowerPoint, etc)
• Ability to positively interact with all levels
• Ability to work independently, while also being able to contribute to a collaborative environment and provide and take direction
• High level of discretion and confidentiality
• Ability to lead and develop team and influence others
• Excellent customer service skills
• Demonstrated attention to detail and ability to produce accurate, quality work

Education/Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent education and experience.
• 5+ years of experience in HR support services, HR operations, or related functions in a multistate environment.
• Proven experience managing teams and developing staff in a fast-paced environment.
• Strong understanding of HRIS systems (e.g., Workday, ServiceNow, SAP, Oracle) and HR processes related to Time & Attendance, Payroll, and Benefits.
• Project management experience is a plus, with familiarity in managing cross-functional initiatives.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits & Perks:

• Competitive compensation
• Industry leading healthcare
• Savings and Investments
• Charitable Giving Programs
• Opportunities for Growth
• Parental Leave
• Generous Time Away

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

To learn more, visit www.Acrisure.com or follow us on LinkedIn.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.