Electronic Health Record (Ehr) Optimization Coordinator

Job Title: Electronic Health Record (EHR) Optimization Coordinator

Reports to: Director of Quality, Compliance and Risk (QCR)

Department: Quality, Compliance and Risk

FLSA Class: Exempt

Updated: December 2024

Summary: The EHR Optimization Coordinator is responsible for managing the daily interface between clinical staff and the EHR. They are responsible for serving as a specialist in the implementation and ongoing support of multi-service clinical software applications used. In collaboration with the Director of QCR, the EHR Optimization Coordinator is responsible for maintaining compliance with all federal grants, HRSA, HIPAA, and Hunter Health Clinic (HHC) policies and procedures.

Essential Functions:

• Implements and provides support for multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval, with a primary emphasis on the EHR.
• Manages deployment of new portions of the EHR in specified clinical locations, collaborating with the outside software firm and clinical departments to customize the software and altering workflow, as needed.
• Develops and implements configuration plans for each specific program, as required.
• Coordinates with IT staff and other application coordinators to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and ensure smooth operations in areas where package scope overlaps or is integrated with other service functions.
• Collaborates with programmers in local testing of software to identify software problems and request alterations or enhancements.
• Coordinates resources with contractors and other identified vendors, as needed.
• Manages support requests and escalates those requiring a higher level of technical support to the appropriate entity, as required.
• Analyzes and evaluates processes related to information flow and serves as a liaison concerning these processes.
• Maintains a comprehensive knowledge of software systems to determine any procedural issues or system/application deficiencies.
• Collaborates with other departments to maintain accurate data to prepare reports for contract reporting requirements.
• Oversees a training program for new and existing employees.
• Manages systems to correct deficiencies and errors that occur.
• Coordinates audits within the EHR to ensure accuracy of data.
• Supports reporting and process improvement needs for the Quality Improvement Council.
• Travels when necessary to meet operational needs.
• Performs all other duties as assigned.

Qualifications:

• High school diploma or GED is required.
• 3-5 years of experience in a healthcare environment with clinical applications, clinical data and workflow experience is preferred
• Knowledge of a range of patient care activities, working knowledge of the medical clinic environment and how the different services and functions interact is preferred.
• Knowledge of quality assurance and performance improvement concepts, principles, and operating within an EHR system is preferred.

Skills:

• Listens, identifies, and responds quickly and effectively to internal and external needs.
• Communicates effectively with all patients.
• Displays organizational skills, abilities to multi-task, and uses time and resources effectively.
• Displays good judgment and decision-making skills.
• Effectively collaborates and seeks clarification and confirms accuracy as needed.
• Utilizes teamwork to achieve desired results and contributes to projects while developing positive working relationships.
• Pursues goals with commitment and takes initiative eagerly.
• Demonstrates accuracy, thoroughness, and reliability; manages time and priorities; develops and follows work procedures.
• Evaluates own performance and accepts constructive feedback to continue learning.

Physical and Mental Demands of the Job:

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This essential functions document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• Talking: The ability to speak clearly and effectively.
• Average Hearing: The ability to hear average conversations and respond accordingly.
• Repetitive Motion: The ability to sit, stand, walk and use hands to handle, feel and reach.
• Finger Dexterity: The ability to use fingers to make small movements such as typing, picking up objects and pinching fingers together.
• Average Visual Abilities: The ability to focus on items clearly, including close vision, color vision and the ability to adjust focus.
• Working Conditions: The ability to work in a well-lit, climate-controlled environment, with a noise level that is occasionally high. There is potential exposure to infectious diseases.
• Physical Strength: The ability to occasionally lift and/or move up to 10 pounds.
• Mathematical Ability: The ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs.