Road Supervisor & Dispatcher

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Road Supervisor & Dispatcher will be a dual position for our location in Kona, HI. This role is responsible for ensuring all fleet operations meet company standards and are in compliance with all governmental or regulatory standards and will also work to direct the day-to-day route and trip operations. Ensure efficient mechanical operation and appearance of each vehicle is maintained. Monitor all accident and injury investigations. Monitor comments and complaints of passengers regarding service, especially feedback regarding the safety of passengers. Ensure all daily routes are supplied with drivers. Develop utilization reports to establish cost effective routes and schedules to meet the needs of the customer and client. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

Location: Kona, HI

What you'll do:

• Oversee on time performance measures of drivers, monitor driving and safety practices of drivers daily

• Provide oversight of fleet maintenance program

• Respond and coordinate data and photo collection at accident and incident scenes

• Investigate and assist with accident determination

• Assist drivers with questions, customer assistance and overall on the road support

• Assist customers with information and complaint resolution

• Provide management with reports to assist with the evaluation of route and schedule effectiveness

• Assist with all phone call information and dispatching of rides

• Organize and route trips based on schedule and location to ensure optimal performance

• Provide assistance to drivers for directions to destinations

• Assist drivers and transportation providers with problems or issues relating to scheduling

• Establish and maintain effective communication with transportation providers

• Document and report provider no shows or on-time-performance issues

• Inform transportation providers of their next-days trips and any new trips that occur

• Monitor radio, telephones and on-road provision of service for quality

• Record time of departure, destination, and expected time of return

• Perform additional duties as assigned or required

What you'll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent

• Must be 21 years of age or older

• Must possess a valid Hawaii driver's license

• Must have a minimum of 3 years driving history

• No more than two moving violations in past 3 years

• Have 3 subsequent years with no violations if license had been revoked

• No suspensions, moving violations, or at fault accidents in the last 3 years

• No DUI or DWI convictions

• Must be able to pass DOT physical and pre-employment drug/alcohol screening

• Must pass criminal background check

• Ability to maintain high level of confidentiality

• Regular attendance is required

Skills:

• Knowledge of Safety and training practices and procedures

• Ability to communicate, teach and mentor employees

• Must be able to demonstrate conflict resolution skills

• Quick to process information and make adjustments or recommendations

• Good organizational skills with attention to timeliness and details

• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

Even better if you have...

• Bachelor's Degree (or equivalent combination of education and experience) in a related field preferred

• Experience working in a supervisory role preferred

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred

• 1 year experience working with the applicable transit scheduling system preferred

• Knowledge of DOT and FTA safety regulations preferred

• Thorough knowledge of accident investigation preferred

What's in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary: $28-29/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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