IT Specialist (M/F/D)
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Job Description
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
We are looking for an IT Specialist (m/f/d) for our Head Office in Munich. As an IT Specialist, you will Support the management of the IT department and maintenance of the IT infrastructure in the Area Central Europe (DE, AT, CZ, NL).
At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele.
RESPONSIBILITIES
- Participation in the planning of IT projects in cooperation with the different departments.
- Support for IT requests in the head office of the Area Central Europe as well as control of the IT ticketing system.
- Administration and monitoring of hardware, software and peripherals.
- Technical support for various software applications and hardware systems.
- Support for IT hardware and custom software.
- Installation, troubleshooting and operation of PCs, peripherals and mobile devices in the stores and head office.
- Ensuring compliance with group guidelines for all IT systems.
- Creating documentation and conducting user training.
KNOWLEDGE AND SKILLS
Completed training as an IT Specialist or studies in IT Management, computer science or information management.
Preferably experience gained from a retail organization.
Experience with remote analysis and troubleshooting.
Profound knowledge of Microsoft Office applications and XStore, basic knowledge of SAP (end-user support) is desirable.
Extensive expertise in hardware and the operation of clients in network environments.
Communication skills, reliable, independent and systematic way of working.
Willingness to travel.
Fluent German and English languages skills.
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