Customer Service Representative

Position Overview 

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to  patient concerns with their billing statement of a health care nature and/or collect past due balances while  maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability  to work in a culturally diverse call center atmosphere. 

Responsibilities: 

• Communicate with patients via inbound and outbound phone calls 
• Provide knowledgeable answers to questions regarding medical bills and accounts 
• Understands and adheres to all regulatory compliance areas, policies and procedures (including  HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to  benefits, billing, claims, payments, etc. 
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility,  adjustments and write-offs and handles each situation accordingly 
• Explains charges, answers questions, and communicates a variety of requirements, policies, and  procedures regarding patient financial care services and resources to patients 

Qualifications 

Required: 

• Excellent organization, customer service and communication skills 
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google  Suite Tools 
• Problem solving skills, good judgment, attention to detail, and follow-through are a must ● Ability to multi-task and work within multiple systems at the same time. 
• Able to work with little or no supervision 

Preferred: 

• Experience in customer service (1 year) 
• Medical billing and/or revenue cycle management knowledge within a healthcare related field (1  year) 
• On-site patient contact center (call center) experience (1 year) 

Job Type: Full-time, On-site 

Compensation and Benefits: The pay range for this position is $18.50 - $19.50 per hour. Pay is based on several factors including but not limited to current market conditions, location, education, work experience, certifications, etc.

IKS Health offers a competitive benefits package including healthcare, 401k, and paid timeoff (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.