Director Quality

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron is hiring a Director of Global Supplier Quality. This position is responsible for providing leadership across Itron's supplier base to drive world-class quality products and services across three business units. This role leads the Supply Quality Team in executing strategies that establish and maintain a robust, end-to-end quality system. This role ensures suppliers comply with relevant policies, procedures and regulatory requirements.

Duties and Responsibilities:

• Enable NPI and transfer project supplier requirements including regulatory requirements

• Build global supplier quality management processes to include a global Supplier Quality Manual

• Lead Electronic Manufacturing Services (EMS) supplier qualification and ensure products requirements to meet customer requirements

• Transform global Supplier Audit processes to evaluate, qualify, and monitor critical suppliers across all business units

• Establish strategies that lead to sustainable improvements in the defined quality metrics and ensure an initiative-taking approach to prevent quality issues within the global supply base

• Lead and ensure appropriate execution of the supplier assessment and qualification process

• Establish agreed key performance indicators (KPIs) to measure supplier product quality such as cost of poor quality, defective parts per volume, non-conformances.

• Partner with Procurement and Supply Planning to define and implement a strategic program that identifies, develops, and monitors underperforming suppliers

• Continue to lead, grow and mentor the Supplier Quality organization, to include engaging in long-term organizational design, team building and hiring, retention and continuous training

• Work cross-functionally with people at all levels and all cultures globally

• May be visit Customer with Sales, proactively and in crisis periods

• Challenge & coordinate Quality Customer Oriented Problem Solving using 8D and Corrective Action and Preventive Action methodology - Manage major Customer claims through these processes

• Communication (interface between Customer & other functions), Customer KPI & Customer voice

• May participate in tender requirements reviews to support Product Management on quality aspects

Required Skills & Experience:

• Bachelor's degree in engineering, technical/scientific discipline

• At least 12 years of experience in Quality, Manufacturing, Engineering and/or Supplier Quality dealing with supplier quality issues within a regulated industry

• At least eight years of experience building and leading teams which includes more than 5 years managing people leaders

• Experience with Software Vendors and Suppliers

• Advanced project management skills and the ability to influence change across a global operation

• Thorough knowledge of and experience with ISO/TS standards

• Demonstrated ability to solve complex problems / root cause analysis (e.g., Lean Six Sigma, CAPA, 8D

• Thorough knowledge of Risk Management Principles

• Thorough knowledge of built in Quality tools including but not limited to FMEA, Reliability, and DoE

• Experience leading global teams

Preferred Skills & Experience:

• Certified Quality Manager, ISO Auditor, 6 Sigma Green or Black Belt

• Prefer experience with SMT processes/manufacturing

• Knowledge of quality/manufacturing processes especially with product categories such as sheet molded composite, stamping, casting, machining, injection molding, electronics, and related assembly methods

This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! This position is eligible for our annual bonus program and our annual equity grant program.

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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com