Assistant Fitness Manager

What You're Responsible For:

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• CUSTOMER SERVICE
•  1) Maintain Facility Standards: Keep the gym clean, organized, and fully operational to ensure a positive member experience, performing checks throughout the fitness floor regularly during each shift.
• 2) Foster a Positive Environment: Create a fun and engaging atmosphere that encourages tenant participation and enhances their overall experience.
•   3) Provide Outstanding Customer Service: Greet all members enthusiastically, ensuring they feel welcomed as they enter the facility.
•  4) Locker Room Upkeep: Restock supplies and maintain the cleanliness of the locker rooms to uphold high standards of hygiene as needed.
•   5) Member Enrollment Assistance: Guide members through the enrollment process using the Lulafit app.
•   6) Software Proficiency: Utilize membership management tools, including Stripe and Retool, with expertise to support operational needs.
•   7) Soft Touches. Make sure the infused water, diffuser and eucalyptus towels are always full, and up to lulafit’s standards

• Goal = Meet or exceed your private services and membership revenue goals and all of your revenue, membership, PT, class attendance, and customer satisfaction KPIs
• Lead prospective member tours highlighting hours of operation, class offerings, personal training services, state of the art equipment, locker and laundry service, and lulafit-specific touches like the lulafit app, infused water, and eucalyptus towels
• Assist in quarterly building events with fellow building staff
• Establish a consistent schedule with training clients to increase the chances of accountability and repeat business
• Convert complimentary training sessions to personal training package purchases as often as possible
• Promote personal training, membership, locker laundry, and private class offerings through word of mouth

• Goal= Plan and lead safe and effective group exercise classes and tailored individual personal training sessions
• Lead at least 4 group exercise classes weekly (class times, formats, durations, and frequency may be subject to change based on the schedule)
• Conduct 20+ personal or small group training sessions weekly by retaining existing clients and gaining new clients
• Conduct complimentary sessions with any new member interested in personal training
• Schedule personal training clients on retool a week in advance (if possible) and ensure all completed training sessions are marked delivered at the end of each day
• Track all personal training client programming including goals, workouts, and progressionAssist in special events, and private classes for the building

Who You Are - Baseline Requirements:

• Personal Training certification from national organization (NSCA, NASM, ACE) required
• 1+ years experience as a group fitness instructor
• 1+ years experience personal training 1:1 clients
• CPR and First Aid Certifications
• Group fitness certification(s) 
• You must be comfortable teaching multiple formats of group fitness classes to groups of all sizes and fitness levels

Who You Are - Core Competencies:

• Obsessively customer-centric.  In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others. 
• A hyper-organized ball juggler.  You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective.  Everyone refers to you as a stellar multi-tasker.
• A stellar communicator.  You are known for clearly communicating your points - whether in email or verbally.  In this role you’ll be engaging with different levels of stakeholders (office managers to C-Suite).
• Creative and innovative mindset. You are an authentically curious person. You consistently envision new possibilities and generate ideas beyond conventional boundaries. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
• Technologically savvy: You have worked within many different technological environments and you are quick to learn new platforms. You approach technology with a curious mind and strive to use any and all tech efficiently and effectively.
• A reliable team player. Your past managers would refer to you as dependable and collaborative. You thrive working as part of a small team (in this case, you’ll have one other colleague on-site) and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.