Solutions Delivery Manager

About the Role

As a Solutions Delivery Manager at Optimal Dynamics, you will lead the end-to-end delivery of customer solutions from kickoff to handoff. This role sits at the intersection of technology, operations, and customer engagement, requiring deep expertise in project management, asset-based for-hire and dedicated fleet operations, and optimization-based solutions.

As a member of our Customer Success function, you will manage scope, timelines, and successful implementations in collaboration across internal teams-including sales, engineering, and product-while serving as a trusted partner to customer stakeholders. Your ability to translate strategic goals into tactical execution will directly impact customers' adoption, satisfaction, and long-term value realization. If you are a strategic communicator who is driven by excellence and problem-solving, this could be the role for you.

Key Responsibilities

• End-to-End Project Lifecycle Management

• Lead all phases of project execution: scoping, planning, scheduling, risk management, and post-deployment handoff.

• Develop and maintain detailed project plans, action trackers, and implementation schedules.

• Align resources, manage dependencies, and proactively remove blockers to ensure timely delivery.

• Customer Alignment & Engagement

• Establish and maintain strong relationships with customer stakeholders, ensuring clear understanding of goals, constraints, and expectations.

• Translate customer business objectives into actionable delivery plans and measurable success criteria.

• Provide consistent communication and project updates to customers throughout engagement

• Solution Integration & Adoption Support

• Oversee the integration of Optimal Dynamics' solutions into customer environments

• Partner with internal teams and customers to support workflow alignment, change management, and go-live readiness

• Coordinate customer training and enablement to ensure successful onboarding and sustained usage

• Cross-Functional Team Coordination

• Serve as the central point of contact between customers, engineering, product, and customer success teams during delivery

• Facilitate information sharing across functions to ensure alignment on scope, progress, and priorities

• Surface key insights from the field to inform product improvement and future deployments

• Communication & Stakeholder Management

• Organize and lead regular internal and external status meetings, managing agendas, action items, and issue resolution

• Identify and escalate risks or delays early on and provide clear mitigation plan

• Continuous Improvement & Operational Rigor

• Identify opportunities to streamline delivery processes and contribute to internal best practices and frameworks

• Leverage delivery data and lessons learned to refine engagement models and improve efficiency across project

• Issue Resolution & Risk Management

• Proactively identify project risks and challenges, applying structured problem-solving to address roadblocks

• Respond to customer concerns and inquiries promptly and professionally to maintain confidence and trust

• Performance Tracking & Reporting

• Monitor and report on project performance against scope, timeline, budget, and adoption metrics

• Support post-project reviews and transition activities to ensure long-term customer success

Key Requirements

• Educated: Bachelor's degree in Business, Finance, Industrial Engineering, Logistics or a related field.

• Experienced:

• 5+ years of experience in commercial software and/or SaaS implementations and program management.

• Proven experience in logistics and/or supply chain sector in a tech startup or consulting function. Asset-based carrier operations or FreightTech deployment experience is a plus.

• Experience partnering with Executives and Sr. level IT, Operations, and Engineering.

• Detail-Oriented: Proven ability to manage multiple complex projects simultaneously.

• Communicative: Superb oral & written communication skills with advanced presentation abilities.

• Relationship Builder: Proven ability to build trust and rapport with all levels of management, both internally and externally.

• Self-Motivated: Displays a high level of initiative and hustle.

Pay Range: $130,000-$160,000 OTE