Manager, Quality Management

Salary Range: $105,000-$135,000

Purpose of the Job:

The Quality Manager is responsible for leading and integrating all aspects of quality management across Swiss Krono’s Barnwell facility. This role combines strategic oversight of the Quality Management System (QMS), ISO 9001 compliance, and product development with hands-on leadership of both the MDF and Flooring quality labs. The position ensures that all quality standards, testing protocols, and regulatory requirements are met or exceeded in operations, while fostering a culture of continuous improvement, safety, and operational excellence.

Key Responsibilities:

Quality Management & Compliance

• Lead the implementation and maintenance of the ISO 9001 Quality Management System across all departments.
• Serve as the site’s Quality Management Representative for audits, certifications, and customer interactions.
• Manage corrective and preventive action programs; identify root causes and drive process improvements.
• Ensure compliance with EPA, Indoor Air Quality, NALFA, CPA, and other regulatory and industry standards.
• Ensure compliance with internal and external customer specifications / requirements.
• Maintain traceability and documentation for all quality-related activities.
• Develop a Cost-of-Quality model to understand waste and losses related to quality issues.
• Oversee and maintain centralized document control system.

Quality Oversight & Testing

• Supervise MDF and Flooring Lab/Testing operations, ensuring timely and accurate testing of raw materials and finished products.
• Oversee and audit in-production quality checks; ensure consistent performance of quality protocols.
• Oversee systems for calibration, maintenance, and certification of lab and product quality equipment and measuring tools.
• Ensure availability of testing chemicals and supplies; manage lab inventory and requisitions.
• Troubleshoot lab equipment and testing issues to minimize downtime.

Product Development & Technical Support

• Support R&D and product development initiatives in collaboration with Sales and Production.
• Support trial processes for raw material validation and new product innovation.
• Provide technical expertise to internal teams and external customers.
• Work with CI team on product and process development to optimize quality/throughput/cost.
• Support root cause investigation and disposition on product claims.

Leadership & Team Development

• Direct and develop lab personnel, including scheduling, cross-training, performance reviews, and discipline.
• Promote a culture of safety, quality, and continuous improvement.
• Ensure adequacy of training of operations personnel.
• Train internal auditors and staff on ISO 9001 standards and quality best practices.

Data Analysis & Reporting

• Analyze quality data using statistical methods to assess performance and identify trends.
• Utilize SAP and Microsoft Office tools for data entry, reporting, and issue resolution.
• Provide monthly reports on product quality trends including board properties and process capabilities.
• Provide annual management review reports and ongoing updates to executive leadership.

Professional Experience:

• 7–10 years in Quality Control experience in Manufacturing, with at least 3 years in Quality Management.
• Supervisory experience in a manufacturing or lab environment.
• Experience with ISO 9001, DOE, metrology, and statistical analysis.

Education and Technical Skills Profile:

• Bachelor’s Degree required (Engineering, Quality, or related field preferred).
• ISO 9001 Internal Auditor and Management Representative certifications preferred.
• Six Sigma (Green or Black Belt) certification is a plus.
• Proficiency in SAP (or similar ERP platform) and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong mechanical aptitude.
• Strong troubleshooting and data analysis skills.

Environment and Behavioral Profile:

• Strong leadership and social skills, with even temperament.
• Possess a ‘hands on’ field approach and ability to mentor team members.
• Previous supervisory experience.
• Business related training.
• Team player, independent, flexible, resilient and reliable.
• Systematic and solution-oriented work approach, with a strong sense of ‘urgency’ and company duty.
• A problem solver who works well with other plant and company employees.
• High-level of commitment and initiative, requiring minimal oversight, and strong attention to detail.
• Fosters a ‘continuous improvement’ culture within the department and organization as a whole.

Linguistic Profile:

• Swiss Krono embraces the diversity of languages, but most, if not all, communication verbally and written is preferred in English to successfully complete the appropriate scope of work.
• Command of Spanish and/or German a plus.

Mobility and Physical Requirement Profile:

• Work location is Barnwell. This job operates in a manufacturing environment.
• Travel for this position is minimal.
• While performing the duties of this job the employee will be required to; stand and walk for long periods, stoop, bend over, climb stairs, carry up to 30 lbs., regularly required to talk, hear, use hands/fingers.
• This is a full-time position, and general hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. This is a leadership position which, from time to time, requires extended hours and weekend work, as need.

Key relationships (internal and external stakeholders):

• Must have a positive working relationship with organizational leadership and all functional departments of the facility, including Sales, Production, Maintenance, Scheduling, Shipping and Warehouse Management.
• Must understand the requirements of Internal and External customers.
• May be required to participate in occasional customer visits.

EEO:

Swiss Krono USA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.