Front Desk Associate

Full job description

Full Job Description

We’re looking for a Guest Service Representative to assist guests with their requests and provide exceptional guest service. You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. If you are a customer service-oriented individual with a passion for hospitality, we would love to hear from you.

Responsibilities:

- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and assist guests with inquiries or requests
- Handle guest complaints or issues, ensuring prompt resolution
- Process guest payments and maintain accurate records
- Maintain knowledge of hotel services, amenities, and local attractions
- Assist with reservations and room assignments
- Ensure the lobby area is clean and presentable at all times
- Collaborate with other hotel staff to provide exceptional guest service

Skills

Requirements:

- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to work any shift and weekends as required
- Knowledge of guest relations principles and practices

- Experience with Fosse prefered but not required.

Schedule:

• 8-hour shift- 3pm-11pm
• Day Shift /Evening Shift
• Weekends required - PM (3pm-11pm)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Every weekend
• Morning shift
• Rotating weekends
• Weekends as needed
• Weekends only

Work Location: In person