Manager, Billing & Accounts Receivable

Summary of This Role

Manages the preparation, recording, verification, analysis and reporting of accounts receivable transactions, and posts client payments on a timely basis. Maintains and reconciles accounts receivable ledger accounts, financial statements and reports. Develops, directs, plans and evaluates accounts receivable policies and procedures, and ensures external and internal controls and policies are followed. Produces reports of accounts that are in arrears and analyses of bad debt, and prepares analyses and reconciliations of bill runs to detect fraud. May also direct the setup and testing of client accounts/invoices in the billing system; advise on the development of solutions to billing problems and recommend modifications.

What Part Will You Play?

• Manages the day-to-day billing process. Ensures new team members have adequate training for financial system and overall billing process. Supports individuals, teams, and work initiatives associated with client billing. Prepares, records, analyzes, and reports billing transactions on a timely basis. Works to deliver quality customer service by understanding the client's contract and ensuring invoice accuracy. Performs variance analysis of billing records to ensure completeness. Reconciles billing data records. Assists with reconciliation of general ledger accounts.
• Participates in contract pricing review process. Reviews pricing and pricing rules to support contractual and financial reporting requirements as stated by contracts and within financial system setup functions. Collaborates with Account Management, Sales, Product Management and other business partners in support of the client billing process. Schedules first invoice review meetings and provides data to complete invoice review process. Develops, implements and maintains Account Manager training for invoice validation.
• Oversees the administration of the billing issue resolution process. Monitors billing adjustments caused by billing errors and determines root cause; implements preventative measures as needed. Schedules issues calls to review/discuss issues and ensures Service Manager tickets are appropriately raised and resolved. Looks for trends and makes recommendations for assigning tickets. Assists staff with questions and provides guidance with issue resolution. Advises on the development of solutions to billing issues and recommends modifications for improvements.
• Assists in preparing recommendations for policies, procedures and controls. Ensures internal and external controls and policies are followed. Assists with implementation of process improvements and system upgrades. Creates and maintains orderly documentation for validation and audit purposes. Assists with audit reviews, questions, and provides documentation as needed.
• Not an exhaustive list; other duties as assigned

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 6 years
• related professional experience and prefer a minimum of 1-2 years experience in a supervisory position.

Preferred Qualifications

• None Identified

What Are Our Desired Skills and Capabilities?

None Identified