Retail Sales Associate - Front Desk

Confidence Starts With You

At EWC Growth, one of the largest and fastest-growing franchisees of European Wax Center, we’re not just in the business of beauty — we’re in the business of building confidence. As a Retail Sales Associate, you’re the heart of the center — creating an exceptional guest experience from the first hello to the final checkout. From converting first-time guests into lifelong members to being a key driver of our center's performance. You’ll provide expert front desk, guest service, and sales support in a spa-like environment focused on skincare and wellness. You will use your communication skills and sales mindset to keep the front desk running like clockwork, and helping our guests discover the full value of our services, products, and packages. 

We’re seeking high-energy, detail-oriented team players who love connecting with people, thrive in a fast-paced environment, and are motivated by goals and growth. If you're ready to bring your skills to a place that prioritizes team culture, guest experience, and personal growth — we’d love to meet you.

What You’ll Do as a Retail Sales Associate

At EWC Growth, every detail matters — from the moment a guest walks in to the moment they strut out. As a Retail Sales Associate, you’ll be the front-line expert in creating smooth experiences (and even smoother guest journeys).

You will:

• Welcome every guest with professionalism and warmth, creating a polished and seamless check-in and check-out experience
• Manage the front desk flow, including guest reservations, walk-ins, reschedules, and cancellations with efficiency and grace
• Educate guests on our services, promotions, and Wax Pass packages, helping them discover the full value of what we offer
• Promote and sell skincare retail products tailored to each guest’s beauty and self-care goals
• Keep the lobby, restrooms, and front desk sparkling and organized to reflect the EWC brand standards
• Collaborate with Wax Specialists and leadership to maintain smooth operations and maximize daily service flow
• Stay informed on current promotions and center goals, helping convert first-time visitors into long-term loyal guests
• Process payments, refunds, and guest communications with accuracy and professionalism
• Support local marketing and awareness efforts by sharing our mission in the community when needed

Who We’re Looking For

We’re looking for bright, motivated team members who thrive in fast-paced, guest-focused environments — and who light up when talking about beauty, skin, and self-care.

You’ll shine in this role if you are:

• Passionate about all things beauty and skincare — you love helping people feel confident and cared for
• Sales-savvy and goal-oriented, excited by the opportunity to recommend packages and products that truly benefit the guest
• A great communicator — confident, clear, and ready to educate guests on their skincare journey
• Calm under pressure and comfortable juggling multiple tasks at once without missing a detail
• A team player, ready to jump in and help your Wax Specialists or fellow front desk pros
• Punctual and reliable, with the flexibility to work evenings, weekends, and holidays as needed
• Eager to grow — you see this as the first step in a long, beautiful career path within EWC Growth
• Excited to work in a salon, spa, or retail environment focused on service, professionalism, and performance

What We’re Looking For

We’re seeking confident, sales-driven professionals who thrive in fast-paced environments and are passionate about delivering exceptional guest service. This role is ideal for individuals who are enthusiastic about beauty and skincare and take pride in creating smooth, seamless experiences for every guest.

Ideal candidates will bring:

• 2+ years of experience in a sales, retail, spa, or other guest-facing role
• A strong understanding of how to convert first-time guests into loyal clients through education and relationship-building
• Proven ability to meet or exceed individual and team sales goals
• Comfort with multitasking — managing check-ins, appointments, payments, and guest needs with efficiency
• Clear and professional communication skills, both with guests and team members
• Strong attention to detail and organizational abilities
• A genuine passion for skincare, wellness, and helping people look and feel their best
• Drive to contribute to a high-performance culture with accountability and positivity
• Eagerness to learn and grow within the company by embracing coaching and feedback
• Availability to work evenings, weekends, and holidays as needed

Why You'll Love Working Here

We reward great performance — and we love watching our team members grow. 

Here's what you’ll enjoy:

Salary & Benefits

• $17.50 per hour + Commission + Monthly Performance Bonus
• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• Medical, Dental, and Vision Insurance (for eligible employees)
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Sick Leave, and Paid Parental Leave
• Company-Paid Life and Disability Insurance
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities (Whether you want to become a Center Director, or Corporate Contributor — we invest in your development every step of the way).

Location 

Physical Requirements

• This role requires the ability to perform tasks that may involve:
• Standing and walking for prolonged periods
• Frequent bending, reaching, and use of hands
• Occasional lifting and carrying of items up to 25 pounds
• Regular use of a computer, phone, and other front desk or service tools
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Who We Are

European Wax Center (EWC) is the #1 waxing brand in the beauty industry, with over 1,000 locations nationwide. Known for delivering consistent, high-quality services and empowering confidence through smooth skin, EWC has set the standard in waxing and skincare.

EWC Growth (EWCG) is one of the largest and most successful franchise groups within the EWC network, operating 50+ centers across five states. Our mission is to positively impact everyone who walks through our doors—guests and associates alike. We offer a supportive, growth-driven environment where career development, recognition, and team success are at the core of what we do.

Equal Opportunity Employer

We’re committed to fostering a workplace where diversity is celebrated, equity is the standard, and inclusion is a daily practice—a place where every team member feels valued, respected, and empowered to be their authentic self and part of something bigger. All employment decisions are made based on merit, qualifications, and business needs.

Join the Brand That’s Redefining Confidence—One Guest at a Time.

Apply now at https://ewcgrowth.com/work-with-us/ or upload your resume. Let’s create something great — together!