Vice President – Technology (ServiceNow Platform Owner)
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Job Description
Overview:
The Technology team is responsible for creating and continuously improving a robust and secure technology foundation that supports the firm's business activities.The ServiceNow team provides a full suite of application services and automation workflows to internal clients across multiple business lines with rapid growth planned in the next few years.This team is looking for an experienced ServiceNow administrator and developer to own the platform and be the front face to technology and business users for all things ServiceNow. ServiceNow is a core platform and is experiencing rapid growth, providing significant career opportunities. A self-starting, pragmatic and driven person is required in this role as they will need to cover the full suite of modules, integrations, and custom applications along with evaluation and recommendation of new platform opportunities.
This is a full-time, in-office position.
Responsibilities
- Develop and own platform strategy
- Continual improvement of ServiceNow modules (ITSM, ITOM, Asset Management, AppEngine, Knowledge Management)
- Give advice and guidance to application developers, fixing roadblocks and ensuring best practices
- Liaise with stakeholders to gather and clarify requirements, reporting on progress and issues
- Minor and major platform enhancements
- Evaluation and implementation of new modules
- Building advanced catalog requests and associated flows
- Enhancement of custom scoped applications
- Design and implement integrations with 3rd party applications via Integration Hub and custom APIs
- Day-to-day support of the ServiceNow platform, troubleshooting and performance tuning
- Define, oversee, and test SOW-based development work
Qualifications
- 10+ years of experience in technology
- 7+ years of experience with ServiceNow, 2+ years as an architect, 2+ years as a developer
- Ability to identify issues, propose solutions, plan and execute projects with little supervision
- Good communication skills with the ability to detail technical solutions to non-technical stakeholders
- Ability to build and present solutions to senior management
- ServiceNow certification or equivalent industry experience
- ServiceNow System Administrator (CSA) – Mandatory
- ServiceNow Application Developer (CAD) – Mandatory
- ServiceNow Technical Architect (CTA) – Desired
- Collaboration-minded and able to work constructively with teammates toward common goals
Compensation
- Expected annualized base salary of $150,000 to $185,000
- This range represents the low and high ends of the expected annualized base salary for this position.
- Base salary is one component of the overall compensation structure, which may include discretionary bonus, incentives, and benefits.