Accepting Resumes for Future Openings: Customer Service Representative

Insurance Store Inc. looking for a dedicated Insurance Personal Lines Customer Service Representative (CSR) who will be responsible for handling customer questions, coverages, claims and billing inquires. As the first point-of contact, The CSR will need to provide accurate and quick support with the highest degree of courtesy and professionalism. A positive, patient, empathetic, adaptable, customer-service focused attitude is needed.

The ideal candidate for this position will be:

• a fast learner who will be able to use their knowledge to solve problems quickly
• He or she must have at least 5 years of customer service experience.
• a high school diploma
• excellent interpersonal skills
• and strong computer and time management skills
• he or she will need to be able to effectively promote the company’s insurance products and services
• must be organized
• detail-oriented and
• an excellent communicator, both verbal and written

Requirements:

•  Answer customer/client requests or inquiries regarding auto, home, boat, RV, motorcycle and Umbrella insurance products. Including billing, claims and handle any problem areas
•  Ability to interact with customers in a professional manner by phone, email or in person
•  Provide expert information to new and existing clients, as well as field and answer questions thoroughly
•  Responsible for improving customer retention through programs and services provided to the customer
•  Develop systems and procedures for improving overall client satisfaction
•  Offer recommendations according to the customer’s needs
•  Continually maintain working knowledge of all company products, services and promotions
•  Offer administrative support to the team when needed
•  Maintain record of customer interactions and transactions
•  A work ethic based on dedication to the company & its mission
•  Promote various marketing initiative to prospective customers as appropriate

Company Benefits:

• Salary negotiable based on experience
• Re-imbursement of renewal license
• Paid continuing insurance education
• IRA after 2 years
• Paid vacation
• Paid Sick time
• Health Insurance

We look forward to hearing from you!