Property Operations Specialist

We are actively seeking a motivated and customer-focused individual to join our team as a Property Operations Specialist based in the Greater Cincinnati Area with travel to Louisville, Dayton & Toledo. This full-time role offers the opportunity to make a positive impact, working to assist prospective residents and support our leasing operations and management teams.

Job Type: Full-time
Pay rate: Based on experience 

ABOUT US

At Rookwood Properties, we're more than just a company — we're a community dedicated to nurturing both our properties and our people. With a legacy dating back to 1966, we've consistently demonstrated a profound dedication to developing and overseeing a diverse portfolio. Presently, Rookwood Properties proudly manages over 2700+ market rent apartment units, along with office, retail, and warehouse spaces situated across Cincinnati, Dayton, Northern Kentucky, Louisville, and South Carolina regions.

KEY RESPONSIBILITIES

As a Property Operations Specialist you'll play a pivotal role in delivering exceptional customer experiences to both prospective and current residents. Your responsibilities will include:

• Address all site and resident issues promptly by managing maintenance and leasing operations, including oversight of scheduling and turnover procedures.
• Maintain professional relationships with suppliers, vendors, and other departments.
• Conduct regular inspections to uphold high curb appeal standards and identify areas for improvement or maintenance needs, ensuring the property's overall upkeep and attractiveness.
• Cultivate excellent customer service and positive resident relationships to ensure an exceptional living experience.
• Lease apartments and promote the property's products and services with professionalism and enthusiasm.
• Prepare and explain all lease-related paperwork in an accurate and timely manner. Be able to explain all lease documents to new and existing residents.
• Maintain an unwavering commitment to high-level customer service by promptly addressing resident requests and resolving issues to ensure resident satisfaction.
• Assist in the day-to-day operations of the apartment community, collaborating closely with the site to ensure apartments are move-in ready and maintained to our high standards.
• Utilize excellent telephone and personal sales skills to respond to inquiries, conduct site tours, and effectively sell to prospects, with a focus on optimizing occupancy.
• Adhere to all Fair Housing laws and established policies and procedures in the qualification, screening, and acceptance of applicants for residency.
• Keep accurate prospect, traffic, and leasing data, and assist with other computer data entry tasks as required.
• Ensure timely completion of administrative tasks as assigned.

JOB REQUIREMENTS

• Valid Driver’s License and reliable transportation.
• Exhibit strong proficiency in Microsoft Office applications.
• Familiarity with data entry, phone etiquette, and email correspondence.
• Demonstrate a strong work ethic and the ability to work independently to increase property traffic levels, maintain closing ratios, and achieve budgeted occupancy percentages.
• Perform all other duties as assigned by your supervisor.

BENEFITS

We value our employees and strive to offer competitive salaries and a comprehensive benefits package, including:

• Housing Discounts for Full-Time and Part-Time employees
• Comprehensive Medical and Dental Insurance coverage
• $40,000 Company-paid Life Insurance with the option for Supplemental Life Insurance
• Company-paid Short and Long-Term Disability benefits
• Generous Paid Time Off and Paid Holidays
• 401(k) Retirement Savings Plan with Company Match

Plus, we offer additional work perks to enhance your overall experience with us!

To learn more about Rookwood Properties, visit our website at www.rookwoodproperties.com.  Rookwood Properties is an Equal Opportunity Employer. As a condition of employment, a satisfactory background and MVR checks are required.

To learn more about Rookwood Properties, visit our website at www.rookwoodproperties.com. Rookwood Properties is an Equal Opportunity Employer. As a condition of employment, a satisfactory background and MVR checks are required.

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