Asdoh - Clinic Operations Manager - Post-Doc

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Job Type

Full-time

Description

A.T. Still University's Arizona School of Dentistry & Oral Health (ATSU-ASDOH) is seeking a full-time, exempt Post-Doc Clinic Operations Manager on the Mesa, Arizona campus. This position is responsible for the clinical operations and the workflow management of the Post-Doc Clinic.

Duties & Responsibilities:

• Manage day-to-day clinic operations to ensure smooth patient flow and effective chair utilization.
• Coordinate scheduling of dental assistant staff to support students and residents, aligning with clinical and academic needs.
• Assist with developing and implementing operational protocols, policies, and procedures to ensure compliance and efficiency.
• Monitor inventory, equipment maintenance, and supply chain logistics in cooperation with the inventory & dispensary departments.
• Recruit, train, supervise, and evaluate dental assistants and other clinical support staff.
• Monitor front desk vendor (Triton) staff to ensure clinic protocols are being followed.
• Foster a collaborative and accountable team environment focused on quality service and professionalism.
• Coordinate ongoing training in clinical systems, operational processes, and customer service.
• Monitor front-desk operations, patient intake, scheduling, and customer service processes, and address any issues with third-party vendors.
• Resolve escalated patient concerns and ensure timely response to complaints or service issues.
• Promote a patient-centered culture that aligns with the institution's values and mission.
• Collaborate with billing and finance teams to ensure accurate coding, charge capture, and collections.
• Monitor revenue cycle metrics, including claims submission, denials, and accounts receivable performance.
• Monitor and oversee clinic budgets and cost-efficiency efforts.
• Monitor, track, and report on all non-patient revenue sources (i.e., grants, donations, collaborations, government funding).
• Oversee the management, reporting, and auditing of patient ledgers in the electronic health records (EHR) system.
• Train dental assistants and operational staff on the proper use of clinical systems and technologies.
• Act as the liaison between the clinic tech department and clinic operations for EHR system issues and needs.
• Ensure clinic operations comply with OSHA, HIPAA, CDC, and all relevant regulatory standards.
• Support continuous quality improvement initiatives, infection control audits, and incident response.
• Maintain accurate records and documentation for inspections, accreditation, and reporting purposes.
• Other duties as assigned.

Requirements

• College degree required.
• Strong leadership, organizational, and problem-solving skills.
• Experience in managing student and resident clinics within an academic institution.
• Familiarity with CODA accreditation and dental school clinic structures.
• High degree of confidentiality.
• Operational efficiency.
• Staff development.
• Patient-centered mindset.
• Compliance and safety-focused.
• Financial and analytical acumen.
• Clear and professional communication.
• Must be an analytical thinker who is comfortable trying new things and using knowledge gained to solve business problems.
• Must have a calm demeanor and instill confidence.
• Must have an aptitude for leadership and decision-making.
• Must be a team player who can focus on multiple projects and maintain a balance between them and supporting direct reports.
• Excellent communication skills, both written and verbal.
• Must be a logical thinker with an interest in using technology & tools for the continuous improvement of business processes.
• Must have a high sense of ethics and be sensitive to personal privacy issues and protected data.

ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits.

A.T. University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.