Product Support Engineer

Who We Are

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.

About The Team

Noah Medical is recruiting for a Product Support Engineer to facilitate operational and service engineering support of Noah medical products and digital platforms. The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing).

The role should expect to travel within the United States up to 25% of the time. This travel may include customer visits, managing escalations, team meetings, attending conferences or other activities to support the business.

A Day In The Life Of Our Product Support Engineer at Noah Medical

• Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing)
• Provide problem solving skills to complex product & process issues, lead & collaborate cross functionally to drive resolutions
• Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities.
• Contribute to system integration plans and participate in integration activities.
• Develop & maintain service procedure, service bulletins, risk assessment documents, training materials, knowledge base articles.
• Support hardware & software development processes on behalf of service; define product requirements, negotiate & influence key stakeholders in prioritization and development of service features.
• Develop validation protocols and reports for internal service processes
• Support Noah software and hardware product development and deployment strategies
• Develop, manage, and drive continuous improvement in field tooling (hardware, software, and infrastructure tools)
• Provide technical support for Quality/Post-Market activities (CAPAs, field actions, etc.)

About You

• Bachelor's degree in Engineering (Electrical, Electronics, Mechanical, or Fluidics), and/or at least 3 years of relevant experience.
• Relevant clinical or bronchoscopy engineering experience including but not limited to understanding of basic pulmonary anatomy and physiology
• Relevant Experience with system/electrical troubleshooting, detail-oriented and willing to find the root causes of issues with good engineering practice
• Demonstrated hands-on robotics and/or mechatronics experience including kinematics and dynamics is preferred
• Experience with troubleshooting electromechanical systems
• Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities
• Self-motivated and proactive, with a passion for quality and continuous improvement
• Preferred experience with software development tools such as source control (git) and SQL
• Live in the assigned geography
• Willing to travel and be hands-on in the field to service the product whenever necessary.
• Must be fiscally responsible, able to make own travel arrangements, and turn in expense reports on a weekly basis.
• Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.
• Must have a valid driver's license.

#LI-Hybrid

Pay Transparency

The Pay Range for this position is listed. Noah Medical offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors such as location as permitted by law. Total compensation may also include additional forms of incentives.

California Pay Range

$82,400 - $103,000 USD

Benefits & Perks (For Full Time Employees):

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision+ HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + sick time
• Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events

Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable.

Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.

Please visit our Careers Page to view our latest openings.

NO AGENCIES PLEASE - Please do not outreach to any managers or submit any resumes without a signed agreement from Talent Acquisition. Resumes shared with anyone at Noah Medical without a signed agreement will be considered your gift to us and no fee will be paid.

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