Operations Control Center Stations Optimization, Emerging Talent Intern

Position at New York City Transit

Description

Department: NYCT - Subways

Location: 354 W 54th Street, New York, NY 10019

Position Title: OCC Stations Optimization Post-Grad Emerging Talent Intern

Hourly Rate: $22.00 (Post-Grad)

OVERVIEW OF DEPARTMENT:

OCC- Stations personnel facilitate interdepartmental notification and response to reported emergency and non-emergency incidents which can include threats to external and internal customers' safety, structural defects, service disruptions etc. This collaboration provides a comprehensive and efficient resolution to incidents as well as clear communication to emergency response personnel, leadership and stakeholders.

RESPONSIBILITIES:

• Data Collection and Analysis: collecting, analyzing, and interpreting data to improve business decisions and processes.
• Trend Identification: Identify patterns and trends to understand performance, identify areas for improvement, and predict future outcomes.
• Report Generation: Create detailed reports and presentations to communicate findings to stakeholders.
• Problem Solving: Use analytical skills to identify problems and develop solutions.
• Collaboration: Working with various teams and departments to understand their needs and contribute to overall business goals.

PROJECTS:

• Develop training Manual for Supervisors & Managers for all CMS
• Conduct Refresher Training
• Review CMS metrics, provide reports statistics
• Create Manual for all OCC- Stations tasks
• As assigned

REQUIRED QUALIFICATIONS:

Proficiency in Microsoft Office Suite is a must.

The candidate should possess organizational, analytical and communication skills.

The candidate should be able to work well under pressure and prioritize tasks effectively.

The candidate should have a keen eye for detail and be able to work independently while being an active team player.

REQUIRED EDUCATION:

Matriculated in a graduate program in good standing with at least 2.8 GPA

Major(s) Preferred: Business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area.

All applicants must be authorized to work in the United States at the time of application. Students' transcript must be submitted.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.