Specialist II, Branch Administration Training, South Bend, IN

POSITION SUMMARY

Provides training and support on application, policy, procedures, and regulations to the Operations and Personal Banking Divisions of the Bank.

ESSENTIAL REQUIREMENTS

• Leads in-person, as well as virtual (synchronous and asynchronous) training for systems, policies, procedures, and regulations for bank personnel (i.e., Branch Account Opening (BAO), Product4 (P4), Teller Cash Recycler (TCR), Side by Side Sbs).
• Provides support to the banking centers' staff for systems, policies, procedures, and regulatory questions.
• Creates, maintains, and updates internal manuals, facilitator guides, FAQs, and training materials.
• Assists with coordination of training schedules, itinerary, and training materials.
• Assists with creation, scheduling, and delivery of any additional training needed to support the bank.
• Maintains documentation within systems to ensure they are up to date.
• Works with various departments troubleshooting errors and looking for opportunities to improve processes.
• Provides rotating evening and weekend on-call support.
• Completes all compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE

• Three (3) to five (5) years of related experience preferred.
• Familiarity with multiple methods of training such as classroom, virtual, and webinars.
• In depth knowledge of retail branch operations preferred.
• Proficiency with multimedia (audio/visual/print) preferred - Adobe Software, Camtasia.

SKILLS

• Proficiency in Microsoft (MS) Office Suite.
• Ability to communicate effectively and clearly.
• Ability to present information clearly and confidently to various audiences.
• Highly organized with the ability to manage multiple priorities.
• Analytical and problem-solving skills with attention to detail.

EDUCATION

Bachelor's Degree preferred.

TRAVEL REQUIREMENTS

Minimal or occasional travel for meetings, projects or training as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

Windows PC, Microsoft Office Suite, phone, and standard office equipment.