Emergency Services Manager, Operations Officer II- Mayor's Office Of Human Services

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range: $74,803.00 - $119,684.00 Annually

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Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS

Job Summary:

The Baltimore City Mayor's Office of Homeless Services (MOHS) is seeking a dynamic individual for the position of Emergency Services Manager. This position oversees the emergency services program and activities and performs a variety of related duties. The incumbent reports to the Deputy Director of Mayor's Office Human Services.

Essential Functions:

• Coordinates the day-to-day operation of the crisis system of care for homeless persons. This includes but is not limited to oversight of the coordinated entry system to shelter; direct the activities of the emergency services program, staff and provides oversight of emergency shelter providers, coordinates crisis management response for urgent matters in alignment with emergency management protocols; works with other partner agencies in the development of the city-wide emergency management response planning.

• Plans, develops, implements, and evaluates emergency shelter services to effectively meet the City's homeless services and policy priorities; interprets and implements departmental policies and procedures.

• With the supervisor, establishes quality assurance standards for city funded shelters; ensures safety and habitability standards are maintained at city owned shelters. Assist with capital project planning and development for expansion of emergency and winter shelter operations.

• Works with various partner agencies and community groups to improve emergency services and overall service delivery to homeless people in emergency shelters.

• Overseas the implementation of comprehensive emergency services and stabilization approach and coordinates with the partner agencies, internal and external city agencies on rehousing strategies with the focus on housing the most vulnerable citizens in the community.

• Evaluates programmatic needs, ensures that shelter contracts and service providers maximize the quality of client services to reduce the length of time homeless, while ensuring compliance with appropriate federal and local standards.

• Initiate operational changes and develop strategies within crisis system and contracted programs as necessary to improve client outcomes.

• Analyzes administrative, operational, and managerial problems affecting the provision of effective emergency shelter services with a focus on coordinated entry integration and improved client services.

• Coordinates emergency services with other local government agencies and nonprofit agencies.

• Facilitates, plans, develops, and implements in-service training for both internal and external partners.

• Serve as the Agency lead for public health crisis response and coordination of emergency supplies and resources.

• Leads the planning and coordination of the Winter Shelter and Code Red Extreme Plan with other City departments and nonprofit partners.

• Oversee the recording and analysis of data from the emergency shelter teams.

• Prepares reports and modify target areas based on data analysis.

• Oversight of emergency shelters for the homeless for the Point-In-Time (P-I-T) count in coordination with the MOHS HMIS Team.

• Performs other related duties as assigned.

Minimum Qualifications:

Education: Have a bachelor's degree in business administration, public administration, management or related field from an accredited college or university.

AND

Experience: Have four years of experience in professional level administrative, operations, or technical work and direct experience with emergency shelters, crisis care for unhoused people and coordinated care systems.

Additional Information

A degree or certification as a Licensed Social Work is highly desirable / preferred.

OR

Equivalency Notes:

N/A.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver's permit. PROVISIONAL DRIVER'S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH APPLICATION AT TIME OF APPLYING.

Knowledge, Skills, & Abilities:

• Knowledge of emergency shelter and community outreach best practice needs and issues.

• Knowledge of community social problems.

• Knowledge of programs, services, and resources available in the community.

• Knowledge of the principles, practices and techniques of program development, implementation, and evaluation.

• Knowledge of basic techniques of social program administration or business management.

• Knowledge of standard practices and techniques involved in contract management or procurement.

• Knowledge of customer relations.

• Knowledge of basic federal and state grant procedures.

• Knowledge of grant funding requirements.

• Knowledge of administrative practices and procedures.

• Ability to plan, organize, implement, and administer a program or operation.

• Ability to plan, organize and evaluate outreach and related activities and related special events in the community.

• Ability to utilize common business software.

• Ability to prepare and maintain detailed statistical and narrative reports, evaluate data, compare data to existing standards and draw conclusions.

• Ability to make budget recommendations and control expenditures.

• Ability to develop and install program procedures.

• Ability to speak and write effectively.

• Ability to establish and maintain effective working relationships with program recipients, customers, community groups and representatives of public and private agencies.

• Ability to manage multiple projects.

• Must be a self-starter with sound judgment and high communication skills. Must be a team player with the ability to prioritize multiple tasks.

• Work must be timely and attention to detail is necessary. Understanding of budgetary process is helpful.

• Experience with monitoring is a plus.

• Competent working with Microsoft Office and communicating by e-mail.

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER