Housing Resource Center Program Manager

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

SERVICE AREA: Housing & Justice Related Services (HJRS)

PROGRAMS:

• Your Way Home (YWH) and Norristown Rapid Rehousing [80%]
• Alternative Response and Family Reunification Housing [20%]

JOB OVERVIEW:

The Housing Resource Center (HRC) Program Manager is responsible for the supervision of Your Way Home (YWH) program staff and the overall management of the Norristown Rapid Rehousing program. This role also includes oversight of the Alternative Response and Family Reunification Housing programs, ensuring compliance with program requirements. The programs are based at the Norristown Family & Housing Resource Center. This position is grant-funded and contingent upon grant renewal.

PROGRAM OVERVIEWS:

• Your Way Home Montgomery County: A housing-first initiative dedicated to addressing homelessness by securing stable, permanent housing and connecting individuals and families to essential support services
• Rapid Rehousing Program: Provides case management and financial assistance to help individuals and families quickly transition into stable housing
• Alternative Response: Offers short-term housing support for families engaged with the Office of Children and Youth (OCY), helping them achieve stability and reunification
• Family Reunification: Provides in-home, family-centered, and strength-based services to prevent child abuse and support families experiencing homelessness or housing instability

MISSION AND VISION:

PHMC works to create and sustain healthier communities through partnerships with government, foundations, businesses, and community-based organizations. We envision a healthier community for all.

• Integrity- We are committed to building and sustaining trust across our teams, partners, and funders.
• Impact- Our work is purposeful and rooted in a data-driven approach.
• Accountability- We hold ourselves and each other responsible for getting things done, effectively managing resources, and achieving sustainable results.
• Inclusion & Collaboration- We value and respect the inherent difference of all individuals, strive to amplify those voices and experiences, and are committed to working together to convene diverse perspectives, talents, and approaches to public health.
• Credibility- We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

WORK SCHEDULE/ENVIRONMENT:

• Must maintain flexibility in scheduling to meet program and funder requirements
• 75% of time dedicated to supervision and program management
• 25% dedicated to meetings and events

RESPONSIBILITIES:

• Implement and oversee programs in alignment with YWH Operations Manual policies, procedures, and written standards.
• Participate in YWH provider weekly check-ins.
• Review, assess team data, and assign client referrals in HMIS.
• Provide culturally competent and impactful services to individuals and families.
• Establish and maintain strong relationships with community agencies.
• Support individuals and families in achieving housing stability.
• Collaborate with Montgomery County Your Way Home leadership on program design and implementation.
• Approve financial assistance requests, including rent, utilities, and household expenses.
• Leverage local community resources to maximize program impact.
• Maintain accurate and up-to-date PHMC and program documentation.
• Supervise and manage the Family Reunification Housing program.
• Oversee and prepare for AR/FR quarterly audits.
• Review encounter forms and sign AR/FR Directors coordinating reports.
• Collect data and prepare staff for quarterly Continuous Quality Improvement (CQI) meetings.
• Participate in weekly PHMC management meetings.
• Complete and submit program reports, grant applications, and outcome data within required deadlines.
• Engage in regular supervision, staff meetings, and training.
• Submit Montgomery County Foundation grant applications and compile necessary documentation for quarterly follow-up reports.
• Foster collaborative relationships with community professionals to support housing stability and family reunification.
• Perform additional responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong understanding of homelessness, housing stability programs, family systems, and community resources
• Ability to work independently and take initiative
• Experience providing effective and consistent supervision to program staff
• Ability to remain calm and focused in high-pressure situations
• Excellent verbal and written communication skills
• Proficiency in computer applications, including email, word processing, and data entry
• Creative problem-solving and critical thinking skills
• Strong time management skills with the ability to meet deadlines
• Demonstrated ability to treat clients with dignity, respect, empathy, and positive regard
• Ability to establish supportive alliances with families
• Knowledge of confidentiality laws, information sharing, and child abuse regulations
• Ability to manage program budgets to meet funding availability, including tracking and projection of rental payments and related activities

QUALIFICATIONS:

• Must meet ONE of the following:

• Have a bachelor's degree in social work or a related field with at least 3 years of management experience

• Have a master's degree with at least 1 year of management/supervisory experience

• Minimum of 5 years of experience working with individuals, children, or families, preferably in the housing or child welfare fields

• Candidates with lived experience in homelessness are encouraged to apply.

SALARY GRADE: 19

PHMC is an Equal Opportunity and E-Verify Employer.