Centralized Billing Supervisor

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

The Billing Supervisor is expected to direct and coordinate all aspects of billing and procedures including but not limited to detailed communication; controlling correspondence; designing filing systems; assigning and monitoring clerical functions to facilitating interbranch paperwork; and will report directly to the Sr. Manager, Service Support Services.

DUTIES & RESPONSIBILITIES

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves billing objectives by managing and maintaining the efficient flow of documentation and paperwork throughout the office.
• Provides administrative and operational support aligned with the company's growth and expansion objectives.
• Ensures timely processing of invoices and support the achievement of departmental performance goals.
• Assist with service-related tasks as needed and conduct audits of work orders to ensure accuracy and compliance.
• Maintains clear and effective communication with customers, addressing inquiries and escalating issues as appropriate to ensure resolution.
• Upholds the highest standards of accuracy and quality in all documentation and administrative tasks.
• Protects organization's value by keeping information confidential.
• Collaborates and builds proactive, positive relationships with peers, managers, locations and suppliers to ensure best practices and process consistency.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address requests and concerns.
• Maintain a clean, organized, and professional work environment.
• Provide on-the-job training whenever necessary and follow up to ensure desired results are achieved.
• Promote good safety in the workplace by being proactive, eliminating hazards and maintaining a safe environment.
• Perform additional duties and responsibilities as assigned by management

EDUCATION & TRAINING

Minimum of two year associates degree in business administration, accounting, finance, or related field. Bachelors' degree preferred

KNOWLEDGE & EXPERIENCE

• Five or more years of billing experience of which at least 3 years in a leadership role from a multiple location company.
• Must have experience with account invoicing with ability (at a high level) to diagnose problems, workflow constraints and areas for improvement.
• Preferred experience with the service and repair industry.
• Strong billing acumen, analytical and research skills.
• Strong interpersonal and communication skills for interacting with peers, service personnel, support personnel, operations and management.
• Strong strategic leadership and management skills which include a hands-on style, leading by example and the ability to manage a team, delegate appropriately and prioritize tasks/resources. Results oriented with an ability to work in a
• fast paced and high-volume environment.
• Strong and advance knowledge of Microsoft Office Suite software with emphasis in advanced Excel skills.
• Demonstrated capacity to manage projects in a timely manner while operating in a team environment is required along with the skill to solve complex problems.
• Proficient understanding of third-party sources related to account billing and invoicing.
• Good planning and organizational skills to balance and prioritize work.
• Ability to coach, mentor and motivate team members.
• Background in a shared services environment, strong analytical, organization and conflict management skills.
• Self-starter, team builder and ability to adapt in a changing environment.

SKILLS & ABILITIES

• Active Listening: Giving full attention to what other people are communicating to improve mutual understanding.
• Analysis: The ability to use logic to examine and measure a problem.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one's time productively and efficiently. Ability to organize and prioritize tasks.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Service orientation: Actively looking for ways to help people.
• Persistence: The ability to maintain focus to formulate complex reporting or communication projects that agreeably meet the needs of those requesting the project.
• Monitoring: Monitoring/Assessing performance of self and other individuals and organizations to make improvements or take corrective action.
• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
• Learning: Understanding the implication of new information for both current and future problem-solving and decision-making.
• Mathematics: Ability to use mathematics to solve problems.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities and materials needed to perform certain work.

WORK ENVIRONMENT

The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.