Guest Relations Specialist

Culver Franchising System is looking for a reliable, friendly, team player who has experience in customer service for our Guest Relations Specialist position. The person in this position is responsible for providing exceptional customer care to our guests, franchisees and team members by receiving, addressing, and resolving inquiries and concerns in the Culver’s True Blue way!

Required qualifications:

• Represent Culver’s in a professional, welcoming, and courteous manner in all interactions including phone and email correspondence and when greeting in-person visitors and guests
• Address and assist with the resolution of guest inquiries and concerns regarding products, services, and billing while maintaining a friendly approach, providing accurate information and thorough and timey follow-up
• Monitor and distribute messages and correspondence to appropriate department and/or team member
• Record and maintain appropriate customer correspondence information in databases, ensuring accuracy and timeliness
• Provide support for field team members and operations events as needed
• Complete and maintain all required records, filings, and documents in alignment with department guidelines
• Receive and/or sign for incoming mail and packages and facilitate internal distribution
• Maintain lobby and reception area space
• Assist with ordering and replenishment of office and department supplies

Requirements:

• 1–3 years of customer service experience
• Strong communication and organizational skills
• Proficiency in Microsoft Word and PowerPoint

Additional Information:

To be considered for this opportunity, please make sure to attach your resume to your application.

Starting Pay Range: $17.25 - $20.25 per hour, commensurate with experience.
Classification: Non-Exempt, full-time position.

This role includes an incentive bonus based on business results and individual success. We also offer workplace flexibility including flexible work hours and a hybrid work model. Join us at our beautiful Support Center in Prairie du Sac, Wisconsin right on the Wisconsin River, just a short drive from Madison!