Mom and Baby Billing Supervisor

Aeroflow Health – Mom and Baby Billing Supervisor 

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest-growing companies in the U.S.

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina by making constant improvements to our office spaces, thus bettering the everyday lives of the employees that work so hard to service our patients.

 

The Opportunity

The Mom and Baby Billing Supervisor focuses on cultivating a high-performing team through effective leadership and development strategies. This Billing team is responsible for all denied or unpaid claims billed to insurance, while also assisting any patient who has a billing related question. This role involves managing, mentoring, and motivating a team of billing representatives. Key responsibilities include conducting coaching sessions, identifying training needs and following trends related to receipts and denials. This role requires strong communication skills, a proactive approach to problem-solving, and a commitment to continuous improvement within the team.

 

Your Primary Responsibilities

• Lead/Manage and support daily activities for billing staff of 10-15 representatives to ensure quality and production is met.
• Provide training, constructive feedback, performance evaluations and delivery of disciplinary action, when applicable, to billing staff.
• timely and accurate submission of insurance claims (Medicaid, Medicare, and Commercial payers) to meet all applicable deadlines.
• Ensure proper benefit verification and authorization is followed for accurate compliance with payer specific documentation (e.g. prescriptions, HCPC codes and IDC 10 codes)
• Ability to review and drive solutions to claim denials or rejections based on documentation and payer guidelines. 
• Work with internal and external customers to escalate trends in rejections, denials, underpayments, or process gaps.
• Serves as the point of escalation for operational issues or customer concerns.
• Audit productivity and quality of the team by emphasizing KPIs and performance management.
• Identify process inefficiencies and escalate for process change implementation to enhance production and quality improvement.
• Facilitate and establish sound and timely communication with team
• Foster collaboration, creativity, and professional growth among your team members. 
• Gather and analyze data for potential business solutions or expansions using various reporting available within our internal systems, or directly in SQL.
• Identify opportunities for collections, decreasing open A/R and automation.
• Employees have an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Other job duties assigned

 

Skills for Success

1. Curiosity and Learning: Constantly seeks to understand how things work and find root causes. Committed to self-improvement and learning, they openly admit knowledge gaps, seek feedback, and embrace continuous personal and organizational growth. [combines Relentless Curiosity, Obsession to Learn, and Confidently Humble]
2. Entrepreneurial and Action-Oriented: Proactively identifies opportunities, takes calculated risks, and drives action at all levels. Takes full ownership of outcomes, admits mistakes, and focuses on solutions without assigning blame. [combines Entrepreneurial and Buck Stops Here]
3. Strategic Thinking: Makes decisions with a focus on long-term, company-wide impact. Always looking for ways to enhance and transform processes, they prioritize big-picture thinking while driving continuous improvement.  [combines Strategic and Transformative]
4. Technological Agility: Skilled in modern technology, this person stays up-to-date with emerging tools and systems, leveraging them to improve efficiency and performance. Committed to continuous learning and application of new tech.
5. People and Relationship Development:Passionate about mentoring and developing talent, while fostering strong, cross-functional relationships. Focuses on collaboration, communication, and building a supportive culture for others’ growth. [combines Commitment to People Development and Relationship Focused]
6. Adaptability and Transformation: Embraces change and continuously seeks new ways to innovate and improve. Thrives on transformation, with a flexible, entrepreneurial mindset that drives bold steps and adaptability.
   
   
   

Qualifications

• Two or more years of experience in a business unit as an individual contributor or manager.
• Demonstrated ability to manage and prioritize multiple tasks, leading to a track record of meeting or exceeding deadlines.
• Proficient excel experience, including pivoting and manipulating the data, creating visuals, such as graphs and charts to identify trends.
• Demonstrated natural analytical skillset and has the ability to think critically.
• Demonstrated drive to solve problems within a team environment.
• Professional communication skills, both written and verbal.
• Proven ability to build strong relationships within an internal and external team.
• Ability to make quick decisions for the benefit of patient care and organizational goals.
• Individual responsibility for knowledge of and compliance with laws, regulations, and policies, with no recorded compliance violations.
• Google Suite experience is a plus but is not required.

 

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

 If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

 

Remote – EST Time Zone is preferred 

Must be able to travel to Asheville, NC quarterly and as needed