Business Center Manager

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

• Coach and teach your team and ensure they have the tools and information needed to support the department’s goals and perform their jobs
• Take ownership of all Business Center’s controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with Business Center / Rio’ internal controls. 
• Customarily and regularly improve all operational processes and procedures to ensure the Business Center exceeds financial and customer experience targets
• Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including Inbound / Outbound Freight management, package tracking systems, daily sales recaps.
• Independently prioritize and accomplish multiple managerial tasks within established timeframes by effectively planning and managing workload.
• Share ideas and use Quality Improvement tools in order to improve the operations.
• Coordinate logistics for all package deliveries from the Business Center and coordinate internal department and guest deliveries

• Monitor Freight Carrier’s performance and ensure entire range of quality levels, and contractual obligations are met.
• Promote the importance of Safety and Health, ensuring compliance, and striving towards an incident free workplace.
• Responsible for material expediting, identifying any potential late product and mitigating risk of not having materials for daily operations.
• Manage damage & loss claims and the freight claim database.
• Perform other reasonable duties and responsibilities as assigned

SUPERVISORY RESPONSIBILITIES

• Package Handlers

REQUIREMENTS

• Minimum eight (3) years’ experience of retail, service, hospitality, logistics processes, including transportation and logistics planning, inventory control, inventory management, and demand planning.
• Minimum three (2) years of progressive management experience.
• Strong organizational skills, solution-driven, and analytical thinker.
• Excellent written and oral communication skills.
• Strong interpersonal and leadership skills.
• Strong Computer proficiency; ability to use Microsoft Office Suite and applicable financial and operational software.
• Bachelor’s Degree (preferred).
• Minimum High School Diploma or GED
• At least 21 years of age.

PREFERRED

• Proficient in using financial planning systems such as Oracle or similar software, Workday and Virtual Roster.
• Five (5) years experience of leading teams.
• Experience working in a similar Business Center and/or resort setting.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

ERTCERTIFICATIONS, LICENSES, REGISTRATIONSIFICATIO

PHYSICAL REQUIREMENTS

• Must be able to work under time constraints and within established deadlines.