Customer Service Representative - Industrial and Automotive Industry

We are seeking a Customer Service Representative to join our team in the Industrial and Automotive Aftermarket sector. This position offers the opportunity to support a globally recognized brand in power transmission belts through a licensing agreement. Our organization values individuals who are Energetic, Dynamic, Ambitious, and Focused, and we foster a culture built on entrepreneurship and teamwork.

Schedule & Compensation

• Full-time: Monday to Friday, 8:00 AM to 6:00 PM
• Includes a 1-hour lunch break
• 40 hours per week paid at regular rate
• Overtime paid for hours worked beyond 40 hours per week

Key Responsibilities

• Respond to inbound calls and assist customers with order placement, product inquiries, and general concerns
• Manage and respond to customer emails promptly and professionally
• Collaborate with sales representatives to ensure high levels of customer satisfaction
• Enter and process orders accurately using our ERP system
• Provide customers with information regarding pricing, product specifications, and availability
• Resolve customer complaints effectively and in a timely manner
• Maintain and update customer account records

Requirements

• Prior experience in a customer service or call center role
• Strong verbal and written communication skills
• Excellent organizational abilities and keen attention to detail
• Comfortable working in a fast-paced environment with multiple priorities
• Proficient in Microsoft Excel and Microsoft Office Suite
• Experience with ERP systems required (NetSuite is a plus)
• Ability to work well within a team and across departments
• Strong problem-solving skills and a customer-first attitude

Benefits

Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time.