Manager, Supply Chain & Operations (planning)

Position: Manager, Supply Chain & Operations (planning)

Location: New York City (Hybrid; up to 4 days in office)

Reporting to: Executive Director, Brand Operations

Type: Full-time

OVERVIEW

About Then I Met You: Then I Met You, a rapidly growing Korean beauty company, is driven by a philosophy of sensorial and efficacious skincare products that inspire and build deeper connections through the art of skincare rituals. We are dedicated to intentional and meaningful innovations that offer our customers a unique journey with high-quality, results-driven products. It's time to glow deeper.

Job Summary: We are seeking a strategically-minded and detail-oriented Manager of Supply Chain & Operations to enhance our supply chain processes as we scale rapidly from DTC into retail. It is a very exciting time at Then I Met You, and we are growing fast! This role requires an expert with robust experience in forecasting, demand planning, and inventory management within the consumer packaged goods (CPG) and retail sectors.

KEY RESPONSIBILITIES

• Develop and manage accurate demand forecasting and supply planning to ensure operational efficiency and product availability.
• Perform intermediate to advanced modeling analysis to support decision-making and improve supply chain processes.
• Lead cross-functional teams to align supply chain strategies with company goals, ensuring seamless collaboration between departments.
• Communicate effectively with the executive team and external retail partners regarding supply chain strategies and performance.
• Coordinate shipments and order fulfillment with warehouse and retail partners, adhering to quality and standard requirements.
• Manage inventory levels strategically, including setting safety stock levels and optimizing overall inventory management and production timing.
• Design and implement robust supply chain processes and operating procedures to enhance productivity and efficiency.
• Partner closely with the sales & marketing teams to align on inventory plans for replenishment and promotional strategies.
• Oversee CX agency for DTC site; ensure CX metrics are healthy and targets are met.
• Manage relationships with 3PL partner(s) and ensure seamless fulfillment of orders across multiple channels.

QUALIFICATIONS

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• At least 5 years of experience in supply chain management or planning within the CPG and retail industries.
• Proven experience in managing forecasting, demand planning, logistics, and inventory management.
• Strong quantitative skills with intermediate to advanced expertise in Excel and modeling.
• Exceptional organizational skills and a process-oriented approach; managing effectively to multiple deadlines
• Excellent verbal and written communication skills across multiple levels of the organization and with external partners. Strong executive communication skills are a must.
• Outstanding cross-functional communication skills with both internal and external partners; keeping everyone on track to meet deadlines and flagging obstacles proactively.
• Team mentality and a positive attitude; willingness to roll up your sleeves and dive in!
• Experience in both a startup environment and a growth-phase company within the beauty and personal care industry is highly desirable.

Ideal Candidate: The ideal candidate will have previously worked in breakout beauty and personal care companies that have a significant presence in large retailers, especially during periods of growth and expansion. Hands-on experience in both strategic planning and operational fulfillment is essential.

Why Join Then I Met You? Joining Then I Met You means becoming part of a team that values passion, innovation, and meaningful connection. We offer a collaborative work environment, competitive salaries, comprehensive benefits, and opportunities for professional growth.

In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:

The estimated annual pay range for this role is $85,000-$115,000.

• There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Life Insurance and Long Term Disability leave, and a range of other benefits.
• Learn more at the Then I Met You & Soko Glam Career page.

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate's qualifications, skills, and experience.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Soko Glam not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.