Roofing Service Manager
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Job Description
Western Construction Group is a leading provider of roofing solutions for commercial and industrial buildings. With over 105 years of experience, we have built a solid reputation for delivering high-quality specialty services and exceptional customer service.
We are currently seeking a Roofing Service Manager to join our team. As the Roofing Service Manager, you will be responsible for overseeing all aspects of our roofing service operations, including managing a team of service technicians when needed, coordinating service projects, and ensuring customer satisfaction.
Key Responsibilities:
- Manage a team of service technicians and provide guidance and support in their daily activities
- Coordinate service projects, including scheduling, resource allocation, and materials procurement
- Ensure service projects are completed on-time, within budget, and meet quality standards
- Collaborate with customers to understand their needs and provide appropriate roofing solutions
- Provide technical support and guidance to service technicians on complex roofing issues
- Monitor and track project progress, and report on key metrics to management
- Maintain a high level of customer satisfaction by addressing any concerns or issues in a timely manner
- Support the development and implementation of service processes and best practices