Sales And Marketing Coordinator

This is a Full Time position at CRISTA Senior Living in Shoreline, WA.

Compensation: $21.00 - $26.00 per hour, depending on experience

Benefits: Competitive package including Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, 403(b) matching, Life and Disability benefits, PTO, Holiday Pay, Parental Leave, up to 85% King's school discount for dependent child(ren) (K-12)

COMPANY OVERVIEW

CRISTA Ministries ("CRISTA") is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23).

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians.

CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern's relief and development efforts around the globe; from CRISTA Media's stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King's Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ.

CRISTA MINISTRIES MISSION & VISION STATEMENTS

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Uncompromising Integrity: We are honest, transparent, and trustworthy - reflecting Jesus in all we do.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.

SENIOR LIVING MISSION & VISION STATEMENTS

• Mission Statement: To spread the gospel through service to seniors - cultivating safe and thriving communities where our residents experience grace, encounter Christ's love and discover renewed purpose.
• Vision Statement: To transform the lives of those we serve by meeting their physical, emotional and spiritual needs with innovative and personalized solutions, working with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ.

POSITION SUMMARY

The Sales and Marketing Coordinator position provides direct support for both Senior Living Communities supporting the Community Relations Manager. Act as the first point of contact for most inquiries and responsibilities include organizing, maintaining and executing support tasks for customer/lead development. This role is the front line of the CRISTA Senior Living brand and is responsible for representing CRISTA Senior Living with professionalism, accuracy, integrity, and in compliance with HIPPA regulations with all interactions.

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

Welcome Center Office Management:

• Maintain Office organization, cleanliness, schedule EVS as needed for additional cleaning, and maintain supplies and coffee service supplies as needed.
• Responsible for office coverage during business hours, communicate when coverage is needed.
• Greets guests who call or visit the Welcome Center at the Shoreline campus assessing and assign follow up as needed.
• Manage phone inquiries, general emails, incoming fax, and inquiries appropriately.
• Mail Distribution to appropriate team members.
• Communicate weekly with the weekend Sales Assistant for priorities of weekend tasks as needed.
• Support in managing management in emergency preparedness and safety planning.

Brand Management:

• Manage inventory and storage of marketing collateral, including restocking and reordering as needed.
• Restock sales and marketing collateral across all areas of the CRISTA campus, including Cristwood Park, The Courtyard, and The Welcome Center.
• Oversee the online ordering portal for all printed brand collateral such as:
• Business cards
• Name badges
• Envelopes
• Brochures
• Floor plans.

Apartment Model Management:

• Collaborate with the Project Manager for Staged Unit apartment collateral needs.
• Open all model units by turning on the lights in the morning and turning them off in the evening.
• Assist the Community Relations Manager in the coordination of hosted CSL events ensuring smooth execution.
• Order cookies from the kitchen in batches of 12 as needed.

Administrative Management:

• Proofread and complete other tasks assigned by the Community Relations Manager.
• Ensure the monthly Life Enrichment Calendars and weekly menus are readily available to sales advisors.
• Ensure lead follow up is assigned from all hosted events.
• Support Sales Team with calls, customer follow-up tasks and occasional tour coverage as assigned.
• Acquire office supplies for administrative areas outside the Welcome Center, ensuring timely and cost-effective purchasing.
• Coordinate shared vendor services across Senior Living, including shredding, water delivery, and other recurring needs.
• Manage scheduling for shared spaces, external events, and other calendar-related logistics across departments.
• Provide logistical support for conferences, meetings, teleconferences, retreats, and other key events to ensure smooth execution.
• Confirm all tours, and RSVPs for events the day before.

Event Management:

• Schedule event planning meetings and order necessary event supplies including tablecloths, tables and flowers.
• Send timely reminder calls to guests and manage event invitations as needed.
• Manage department communication, maintain CSL Event Calendar.

Lead Conversion Support:

• Collect and input new lead demographic information into the CRM system and ensure timely notification to the Community Relations Advisor for appropriate follow-up.
• Responsible for accuracy of database (CRM) ensuring that all leads have complete and accurate information/CRM cleanup.
• Responsible for monthly communication to leads/waitlists through CRM bulk actions as assigned.
• Process and enter all financial receipts/payments into the Electronic Health Record System.
• Facilitate clear and consistent communication between CRISTA Senior Living administration and internal/external stakeholders

Work collaboratively with supervisors, coworkers, residents and customers.

Perform other related duties as assigned.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior.
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
• Prayerfully seeks God's will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTA's Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

• Associate's degree in marketing, Sales, Communication or Business Administration from an accredited college or university recognized by the United States Department of Education and/or equivalent work experience in a senior living, customer service, or sales career.

EXPERIENCE

• One year of internal sales, marketing, or customer service.

SOFTWARE / EQUIPMENT KNOWLEDGE

• Experienced and comfortable using standard MS Office Suite, Sherpa CRM, Point Click Care EHR, and Adobe Acrobat.
• Intermediate level database management skills entering key customer information.

OTHER CONSIDERATIONS

• Excellent communication skills (verbal, written and in-person).
• Mission minded.
• Knowledge and sensitivity to aging issues.
• Flexibility, unusual work hours at times including some evenings and weekends.
• Strong ability to organize and execute multiple, concurrent projects, inquiries, and tasks while working within diverse teams.
• High level of professionalism and ability to be a proactive and self-directed team player.
• Able to work collaboratively with supervisor, coworkers, residents and customers.

PREFERRED QUALIFICATIONS

EDUCATION

• Bachelor's degree in Sales, Marketing, Communication or related discipline from an accredited college or university recognized by the United States Department of Education or equivalent.

EXPERIENCE

• One year of internal sales, senior housing industry experience working directly with residents and their families.

SOFTWARE / EQUIPMENT KNOWLEDGE

• Proficient user of Word, Excel, Outlook, Sherpa CRM, Point Click Care, Adobe Acrobat and able to quickly learn new programs. Ease and speed using internet based programs and social media.

OTHER CONSIDERATIONS

• A love for people and willingness to serve the senior community and their families by facilitating a successful move into our communities.

STATEMENT OF NONDISCRIMINTATION

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King's Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA's religious beliefs. CRISTA's employees must agree with and support without reservation CRISTA's Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA's Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA's Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God's creation.