Commercial Operations Analyst IV

Job Description

The Commercial Operations Specialist plays a pivotal role in enhancing the efficiency and execution of our Commercial organization. This individual will serve as a key partner in enabling commercial success through hands-on project leadership, scalable training and enablement programs, and continuous process improvement. In addition to supporting cross-functional initiatives, the Specialist will lead the execution of our Net Promoter Score (NPS) program, ensuring the voice of the customer drives data-informed decisions.

Key Responsibilities:

Project Leadership & Support

• Lead select Commercial projects (e.g., customer portal enhancement, AI-enabled tools, and operational pilots)
• Track progress of key initiatives and ensure timelines, milestones, and goals remain on course
• Identify risks or roadblocks early, collaborating with stakeholders to develop solutions
• Support ROI measurement and performance tracking aligned to strategic objectives

Enablement & Training

• Design, develop, and maintain onboarding and ongoing training programs for Commercial team members
• Collaborate with Commercial partners to align training content with evolving business needs
• Maintain a central repository of enablement resources and best practices
• Monitor and report on enablement KPIs (e.g., onboarding ramp time, training completion, content usage)

Customer Feedback (NPS) Program

• Own the execution and analysis of our Net Promoter Score (NPS) program
• Coordinate survey distribution, analyze results, and prepare insights for leadership
• Partner with teams across the business to close the loop on feedback and identify areas for improvement

Commercial Operations Support

• Support tool usage, reporting, and pricing administration initiatives as needed

Requirements:

• Bachelor's degree in Business, Marketing, Supply Chain, Data Analytics, or related field
• 3+ years of experience in Sales Operations, Commercial Operations, Project Coordination, or related field
• Demonstrated success leading commercial initiatives and cross-functional projects
• Strong organizational, analytical, and communication skills
• Proven ability to work collaboratively across functions and influence without direct authority
• Experience supporting training, enablement, or customer feedback programs
• Proficient in Microsoft Excel and PowerPoint (e.g., PivotTables, formulas, visual dashboards)
• Familiarity with Salesforce CRM, business intelligence tools (e.g., Tableau), and data integration platforms

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:

• Remote/hybrid role aligned with Eastern Time Zone business hours
• Frequently operates a computer and remains in a stationary position for extended periods
• Occasional travel up to 10%