TN ICF Program Services Manager

We are hiring for:

TN ICF Program Services Manager

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

The ICF Program Services Manager is responsible for assisting the Administrator with the comprehensive management and operation of service programs. This includes overseeing personnel, managing the operational budget, ensuring compliance with agency policies and state/federal regulations, and maintaining high-quality services for individuals served. The Manager plays a crucial role in strategic planning, program development, and stakeholder engagement to enhance service delivery and outcomes.

Annual Salary: $55,000

DUTIES AND RESPONSIBILITIES:

Staff Management:

• Oversee and participate in the hiring process for all assigned positions in compliance with company policy and local, state, and federal employment laws.
• Ensure all assigned staff receive training and supervision to meet performance expectations.
• Ensure accurate and timely completion of all staff-related documentation, including new hires, terminations, performance reviews, leave requests, and corrective actions.
• Participate in investigations and ensure appropriate follow-through on recommendations.

Program Oversight:

• Provide direct support to individuals served by overseeing the treatment and support services provided by clinical, management, maintenance, direct care, and other relevant staff.
• Serve as a liaison with external stakeholders such has, families, legal guardians, community members and staff from regulatory agencies and assists with coordinating and resolving conflicts in resources for service provision.
• Attend Interdisciplinary Team Meetings as necessary to advocate for and support individuals served.
• Monitor program documentation for accuracy and timeliness, evaluating and monitoring program effectiveness.
• Assists Department Staff and Managers with various tasks
• Provides shift coverage in times of acute shortages of direct support staff.
• Participates in On Call coverage on a rotating basis.
• Serves as Administrator in her/her absence,
• Works closely with other clinical/professional staff to maintain communication and provide feedback, standardize procedures.

Financial and Budgetary Oversight:

• Ensure adherence to budgeted expenses for service areas.

Service Integrity and Compliance:

• Conduct and monitor service integrity and compliance with service site/company policies to maintain licensure, Medicaid, or other funding.
• Monitor staffing schedules, overtime, and staff vacancy rates to ensure optimal staffing levels and service delivery
• Assists with ensuring implementation of the Unit’s Quality Assurance Assessment system; which may include Mealtime Assessment, Environmental/Safety Assessment, Interaction Assessment, Wheelchair Tie Down and Third Shift Assessment.

Additional Responsibilities:

• Perform additional duties as assigned to support the overall mission and objectives of the organization.

SUPERVISORY RESPONSIBILITIES: 

This position has supervisory responsibilities, which may vary based on the size and scope of the program.

MINIMUM QUALIFICATIONS:

• A minimum of 18 years of age required.
• Bachelor’s degree required, Masters Degree preferred
• Minimum of 2 years’ experience working directly with individuals with developmental disabilities preferred and a minimum of one year in a clinical position working to support services for persons with IDD
• Supervisory experience required.
• Valid driver's license and reliable transportation required.
• Working knowledge of Federal, State, Local regulations concerning services to individuals with developmental disabilities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regularly required to lift 20 lbs.
• Must be able to lift a minimum of 30 lbs.
• Must be able to pull a minimum of 20 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
• Required to regularly stand and walk.
• Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.
• Vision requirements include close vision, distance vision, and peripheral vision.
• Must be able to talk and hear.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.