Professional Services Intern

Description

Responsibilities

This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:

• Project Planning Activities

• Conduct internal project transitions using provided meeting templates

• Manage add-on projects for existing clients

• Can manage project off-boarding which includes:

• Modification of existing project plans

• Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.

• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes

• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.

• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.

• Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.

• Communicate completion of milestones to clients and secure formal acceptance from them.

• Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.

• Familiarity of contract requirements, program modifications, and other site-specific background information

• Ability to research basic invoice questions

• Acts on direction provided for process improvement initiatives

• After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team

• Daily Digest

• Initiate New Contract Setup Requests

• Selection of appropriate Project template(s)

• Performs other duties as assigned

Qualifications

• High school graduate or equivalent
• Understanding and desire to learn the skills associated with a Project Manager
• Proven planning, organizational skills, and follow through ability
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficiency using computers and Microsoft Office Suite
• Ability to problem-solve and present solutions with some guidance
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
• Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth
• Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills.
• Occasionally seeks out opportunities to develop skills further